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OptimaEnv
May 27, 2020
Solved

Employees are no longer synced between QuickBooks and TSheets

  • May 27, 2020
  • 2 replies
  • 0 views

Our company has been using TSheets for months and we love it! During this week's payroll, we received the following syncing error:

 

Timesheet Export Errors:

  • Can't export [Employee]'s time, because the user's account isn't linked to a QuickBooks user account.

Screenshot attached.

 

We've been able to sync for months now, and do not know what caused the error. TSheets is not displaying the Fix This button on the sync error report, so we're not sure where to look. It appears that certain employees which used to be synced with QuickBooks, are no longer synced. On the individual Employee Accounts, the user information no longer says Created in QuickBooks. Does anyone know how this could occur, or what we could do to get our employee's synced again?

 

Best answer by sberti

Hello @OptimaEnv thank you for reaching out to us here at the Community, my name is Sherissa and I am more than happy to assist you today.

 

What we are going to have you do is try what we call the "1 trick";

  • You will put a "1" at the end of the name of the team member(s) that the error came up for
  • Once you add the "1" Save the changes
  • Then Run a Sync, this will trigger the users to reestablish themselves in your TSheets Account
  • Once you see them in TSheets you can remove the "1" and sync one more time

Try this and let us know how it goes!

2 replies

sberti
sbertiAnswer
May 27, 2020

Hello @OptimaEnv thank you for reaching out to us here at the Community, my name is Sherissa and I am more than happy to assist you today.

 

What we are going to have you do is try what we call the "1 trick";

  • You will put a "1" at the end of the name of the team member(s) that the error came up for
  • Once you add the "1" Save the changes
  • Then Run a Sync, this will trigger the users to reestablish themselves in your TSheets Account
  • Once you see them in TSheets you can remove the "1" and sync one more time

Try this and let us know how it goes!

    O
    OptimaEnvAuthor
    May 28, 2020

    Thank you! We ended up working with TSheets Support as well and worked through the solution identical to what you've provided here..... and it worked! We love the support we get from QuickBooks/TSheets

    sberti
    sberti
    May 28, 2020

    @OptimaEnv

     

    Whooo hoooo!!! I am SO glad that everything worked out if you need anything else please don't hesitate to reach back out to us here at The Community :) 

    T
    tbrown328
    September 27, 2022

    The 1 method is not working now.  Can someone help with this?

    R
    rvrfrf
    September 27, 2022

    Thanks for joining this thread, tbrown328.

     

    Since you're still receiving an error while trying to export time, I'd initially recommend confirming your team member's first name, last name, and email address are identical to each other in both QuickBooks Time and QuickBooks Desktop.

     

    Here's how to check in QuickBooks Time:

    1. In the left navigation bar, go to My Team.
    2. Find your team member that the error's mentioning and click their Vertical Ellipsis (⋮) icon, then choose Edit.
    3. Review their first name, last name, and email address. Make sure they match what you have on file for them in QuickBooks Desktop.
    4. Make changes if necessary, then select Save.

     

    Here's how to check in QuickBooks Desktop:

    1. In your top menu bar, go to Employees, then Employee Center.
    2. Double-click the employee mentioned in the export time error.
    3. Review their first name, last name, and email address. Confirm they match what you have on file for them in QuickBooks Time.
    4. Make changes if necessary, then select Save.

     

    If everything matches, and the 1 Trick still isn't allowing you to export their time, you'll want to get in touch with our QuickBooks Time Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

     

    If there's any additional questions, I'm just a post away. Have a great day!

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