Employees are only seeing base hours worked, not overtime or sick pay.

Let me help you fix this issue to get back on track, Rob. 

This usually happens if you experience browser-related issues. We can perform some troubleshooting steps to resolve the problem. You can log in to your QuickBooks Online (QBO) using a private browser. Use the shortcut keys below to access a private window (incognito):
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P
  
  

When using this mode, it deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. Once done, double-check if overtime or sick pay is already showing on your employees' end.

If it works, then go back to the main browser to clear its cache and delete some outdated files that might be the cause of the error. Otherwise, use a supported, up-to-date browser. However, if the issue persists, contact our payroll support team to help you check what's causing this to happen and at the same time help you fix it. They also have the tools to pull up your account in a secure environment and will have a chance to have one-to-one interactions with one of our representatives

In addition, you'll want to take a look at your business finances and view useful information about your employees. QuickBooks offers a variety of payroll reports that you can check out to keep you updated with your company data. I've added this article for more details: Run Payroll Reports.

You can message me below if you have any other questions when running payroll or when tracking overtime for your employees. The Community is always here to help you get this resolved on time. Have a nice day ahead! 

This became a problem for us also.  (about 3 weeks ago).   If they go further and click on download they can see all their hours.   BUT THIS IS A PAIN and they shouldn't have to do this.    Surely this is something QuickBooks Payroll can fix quickly.

LDO