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lbalasta
August 14, 2021
Question

Employees’ direct deposit did not go through

  • August 14, 2021
  • 1 reply
  • 0 views

My client ran payroll same as always on Thursday for a Friday (8/13) checkmate and submitted before the 5pm cutoff time for direct deposit. Payroll was processed, funds for direct deposit taken out of his account. None of his employees have received their direct deposits. Customer service keeps saying “rest assured” it will be in their accounts by end of day on Friday, and then it was by midnight Friday and still nothing Saturday morning. 

1 reply

JessT
JessT
August 14, 2021

Hi lbalasta,

 

I am an employee myself, and I know how important payroll is to you and especially to your employees. I'll guide you on what to do next.

 

Based on what you've said, the next thing I can recommend is to contact our Support team again to request a direct deposit trace. However, not all payroll departments are available right now, and the trace will need them to contact a partner bank. It's the weekend, so I can't guarantee that they'll be able to do the trace right now.

 

Please check out the Supports' schedules in this article: Contact Payroll Support.

 

If you require further assistance, please feel free to comment below. Take care!

L
lbalastaAuthor
August 16, 2021

Hi, 

It's Monday morning and still no direct deposits. A direct deposit trace was performed and for at least two employees, their bank cannot verify whatever these trace numbers were that were given to us by the QBO rep. So no, this is not resolved. 

L
LeizylM
August 16, 2021

Let me help you with the employee's direct deposit pay, lbalasta.

 

If everything looks good and still the employee did not receive the funds, I'd still suggest contacting our Customer Care Team again. This way, they can securely pull up your account and track your direct deposit funds. 

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

 

You can also refer to this article on how to fix direct deposit in QuickBooks and Intuit Payroll: Fix direct deposit issues 

 

Don't hesitate to reply to let me know if you have follow-up questions about direct deposit. I'd be glad to get back here and offer my help to you again.

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