Question

Employees not able to access paystubs

Forum|Forum|2 years ago
August 21, 2023
3 replies
0 views

approximately half of our employees get an emailed notification that there has been a payroll check created for them and can follow the emailed link to see withholdings and such. The other half of our employees can't get logged in and don't receive an email.

It is not a browser issue. not a cache issue. not because they don't have an 'intuit' account. not an email issue.. tried deleting and re-adding employee. tried personal emails.

has anyone had this issue and found a resolution?

I have had quite a bad experience with trying to get employees access to their paystubs including around 8 hours on tech support with intuit with no resolution.

QuickBooks Online

C

Christy Rosgen

I have this on going battle too!!! Most of the employees receive the paystub, while others say it was never received or received and can't open at all. It is so frustrating to get calls that I need my paystub from several employees and have to re do this over and over again. I am not the paystub queen, I am a very busy bookkeeper with better things to do!!! Get it together Quickbooks, with your ever increasing prices, I would hope you could get this right

KlentB

I definitely understand your frustration with inconsistent paystub delivery, Christy, especially when it involves repeated efforts and interruptions to your schedule. Let's explore ways to overcome these challenges and make the process more efficient.

There could be various reasons behind why some employees are encountering difficulties in accessing their paystubs in QuickBooks Workforce. Transitions between different payroll services or creating late/backdated paychecks can affect the visibility and accessibility of paystubs.

To assist you in resolving this matter, I recommend checking out this article: Fix missing pay stubs in QuickBooks Workforce. It offers guidance tailored to different scenarios, helping you address the specific issue at hand.

Moreover, accumulated cache and cookies can become outdated or corrupted, leading to unexpected behaviors. To rule this out, let's perform some basic troubleshooting steps. Start by having your workers access the page using a private or incognito window. These are the keyboard shortcuts:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If that works, they'll need to go back to their regular browser. Then, clear the stored site data to start over fresh. Switching to other supported browsers is also a good alternative.

In addition to that, if your employees are encountering specific errors, I encourage posting them here. This way, I can provide more targeted solutions and investigate whether there have been any similar cases reported.

Finally, here's a compilation of articles that will help you maximize the features of QB Workforce:

Should you require additional support in handling payroll, employee management, or generating reports, don't hesitate to reach out to me again. I've got you covered.

M

MCIAuthor

not a solution for me, and have tried all of those over the phone with 3 different people with over the phone support already. I think all of us QBO users would appreciate not reading from a pre-made list of solutions and having someone actually dig in to the problem. I realize most of the people that reach out for help are not using the product correctly but in some cases QBO actually has a problem they need to fix on their end.

K

KellyR325

My organization is having the same issue. Some of us are getting emailed paystubs, and some are not. I'm in the early stages of investigating this process and I have everyone looking through spam and promotions folders, but the emails don't even seem to be going out for some of them.

K

KellyR325

Hey all - I think I just found our issue. Employees who did not activate their online Intuit Workforce account when they got the initial email about it do not receive the pay stub notification emails or have access to their online Workforce accounts.

M

mwortmann

How do we send another "initial" email to an employee that did not activate their email when first contacted by an Intuit Workforce email?

A

AdonL

Resending the invitation ensures your employee receives the necessary information to access their payroll details, mwortmann. I'd be glad to guide you through the process.

Employees sometimes face issues accessing their accounts due to technical problems or might have overlooked the initial invitation. Let's resend an invitation to reset the process and provide a fresh link for account setup or login.

If your employee’s email is the same as when you sent the original invite. Here's how you can resend it:

Go to Payroll, then Employees.
Select your employee.
Next to Pay and Tax docs, click Send reminder.
Check the email address, then hit Send reminder so the employee will receive a new invitation.

If there have been changes to their email address or other contact information, refer to the steps below:

Go to Payroll, then Employees.
Select your employee.
Click Actions, then choose Turn off Workforce access.
Hit Confirm and update your employee's email address.
Proceed to Send invite.

By following these steps, your employee will receive a new invitation and should be able to access and manage their payroll information efficiently.

Additionally, you may want to review this material for guidance on checking paycheck details, time off balances, and total pay for the year: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

I'm just one click away, if you have any further questions about sending email invitations to employees to access their workforce accounts, please let us know in the comments. We’re always here to help.

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