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jbbarlow3
December 9, 2021
Question

Employees Receiving Winmail.dat File instead of Paystub PDF

  • December 9, 2021
  • 3 replies
  • 0 views

We recently purchased a new desktop computer and it is running QuickBooks Desktop Pro 2020. We previously ran this program on an older machine. When we would send paystubs on the older machine, our employees received their paystubs without any issues. However, once we moved our company file to the new machine and tried to send paystubs we discovered the issue. All employees received the "winmail.dat" file instead of the pdf. I researched the issue and our Outlook is configured correctly. HTML is set as the default way to compose emails. Any suggestions?

3 replies

BigRedConsulting
BigRedConsulting
December 9, 2021

It's a common problem when sending email via outlook, both from QuickBooks and otherwise.

 

See

https://support.microsoft.com/en-us/topic/winmail-dat-sent-as-an-email-attachment-in-outlook-2007-and-2010-b72c81ac-db5e-b142-d43d-448efbc23cce

 

https://blog.gimm.io/how-to-fix-winmail-dat-attachments-in-outlook/

 

    J
    jbbarlow3Author
    December 9, 2021

    I have reviewed these links and neither has resolved my issue.

    A
    AudreyCO
    March 7, 2022

    We really need a fix to this.  

    The work around I have found is to FORWARD the same email.  Then it shows up as a PDF.  

    **This is a pain.  Please tell us how to fix.

     

    Thank you.

     

      A
      Archie_B
      December 9, 2021

      Thank you for that quick response, jbbarlow3.

       

      I'd like to help and make sure your employees receive their paystubs in PDF format.

       

      I agree with BigRedConsulting, this is is a known issue for Microsoft outlook if the recipient's email client is not capable of receiving rich text format (.rtf).

       

      To fix this, we can change the message format in Outlook. You can choose from either HTML to a plain text or plain text to HTML. This will prevent it from attaching a Winmail.dat file when you send an email. You can check out the details steps here: Change the message format to HTML, Rich Text Format, or plain text.

       

      If you've already tried changing it but still encountering the same issue, I'd suggest using other email besides an Outlook email. Here's an article for more information and the steps on how to set up your email service in QuickBooks Desktop.

      Additionally, if only one or some of your employees  experience this issue, it can be due to a problem on the receiving end. Certain security features and mail filters may detect this as a mass emailing (spam). Thus, the emails must be adjusted accordingly. 

      You may also consider setting up and inviting your employees to QuickBooks workforce. This way, your employees can see their pay stubs and W-2s online. 

       

      Get back to me if you still have other questions or clarifications about paystubs. I'll be here to answer them. Have a wonderful day!

      E
      edensage
      November 28, 2022

      The admin of the company microsoft email exchange has to make these changes. This link worked for us:

       

      https://www.alitajran.com/fix-winmail-dat-attachment-in-office-365/#h-how-to-fix-winmail-dat-attachment-in-office-365

       

       

       

       

        K
        kellyschwartz
        December 8, 2022

        Interesting.  In our case we cannot get it fixed and quickbooks WILL NOT UPDATE THE ADMIN FOR OUR FIRM,  yes, WILL NOT.  So not only can we not make changes like this, we cannot set up new direct deposit clients, and the list keeps growing as anytime we need to use Intuit login, which pops up more and more frequently, we are told we don't have admin privilege's to do what we need.  Our new owner has proven they have bought the business and when we submit documents or call all we get is denials to our request or told they fixed it --and it isn't fixed.   Our latest transaction resulted in them telling us it WASN'T NECESSARY to make the change so they were not.  Not necessary?  Both the old and new owner were requesting the change on the phone, were told it would be done within 48 hours, and then get that email.  So wanting a change isn't enough?  The owner with admin privileges has done all the steps to try and change it on her end and it glitches and will not go forward.  So how, exactly, can a company get it changed?  They can't.  So we have to find a new payroll provider, for sure.  I urge others to do the same.  Quickbooks obviously does not want desktop accountants anymore and is making using it more difficult, seemingly on purpose.

        D
        DawnB25
        December 8, 2022

        That is so frustrating! Sounds like Quickbooks though....they have thousands of employees yet you can never get your questions answered or things fixed. They just contine to tell me to submit it to the technical team. It's getting worse and worse. 

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