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July 2, 2022
Question

Employees tab isn't loading, keeps saying We're having some trouble on our end. Give us a few minutes and come back.

  • July 2, 2022
  • 1 reply
  • 0 views

Trying to access the Employees tab in Payroll but it keeps saying, "We're having some trouble on our end. Give us a few minutes and come back." How long should I expect this to be down?

I tried the chat for help but I get, "Unfortunately, our help channels are currently closed."

1 reply

MichelleBh
July 2, 2022

I want to stop this from happening to you, 2016A.

 

I wish I could fix the error on my end as soon as possible. So you can review your employee without a moment's delay. 

 

We're currently investigating the "We're having some trouble on our end. Give us a few minutes and come back" error. Our engineers are already working toward correcting the issue as soon as possible.

 

On top of that, I'd suggest contacting our customer service team to add you to the list of affected users. Furthermore, we do not have a precise timetable for when the problem will be solved.

. Rest assured that once it the fixed, QuickBooks will notify you by email.

 

Here's how: 

 

  1. Go to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Choose either Get a call or Start a chat.
  4. Complete the required data and submit the request.

 

 

Ensure to call them within business hours for a swift response. 

 

As a workaround, I'd recommend running payroll and reports for the client until the issue is resolved.

 

Furthermore, check out these articles on how to customize reports and manage employee data:

 

 

I'm just around the corner, so don't hesitate to let me know if there's anything else you need. Have a good one. Hoping for your patience as we work through the error. Keep safe.