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Oestrj
November 30, 2023
Question

Employees Unable to Access Paystubs through Workforce

  • November 30, 2023
  • 1 reply
  • 0 views

Two employees in our organization are not able to access paystubs through Intuit Employee Workforce. When they are sent the Invite from Payroll Cloud Services they go through the process of setting up, but are stuck in a loop with the error "Looks like you don't have Workforce. There's no account attached to the email you entered. Contact your employer to create one for you."

Both employees have used Intuit Workforce with previous employers and had not issue. We tried setting them up with a different email address... but they get the same error.

I am unsure if I am missing a step that is causing an issue... but I haven't had an problem with getting other employees set up.

We have Quickbooks Desktop.

Is there anyone that can give me some advice?

1 reply

AlcaeusF
AlcaeusF
November 30, 2023

Hello, Oestrj.

 

I'm here to help ensure your employees can access their paystubs through QuickBooks Workforce.

 

I understand that experiencing runtime errors can be time-consuming and disrupt business activities when using your QuickBooks program. To allow your employee to access their workforce account, you can send them a new invitation.

 

But this time, it's important to make sure that your QuickBooks Desktop (QBDT) is updated to the latest release, along with ensuring that your payroll is updated to the latest tax table. You can refer to these articles for further guidance:

 

 

Once done, you can add your employee with a different email address in the Employee Center. Then, invite your employees again. Here's how:

 

  1. In QBDT, go to Employees from the top menu, then select Manage Payroll Cloud Services. 
  2. Toggle the status to ON under QuickBooks Workforce.
  3. Choose Invite Employees.
  4. Pick the employee you need to give access to, then add their email address. 
  5. Click Send Invite. 

 

For detailed steps, visit this article: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto... Once everything's good, ensure your employee accepts the invitation link so that they can access their Workforce and view their paystub.

 

If the same thing happens, please ensure the following:

 

  • If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
  • If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
  • Your invite is valid for up to 30 days from when it was sent. If it’s been longer than 30 days, have your employer send you a new invite. 
  • If your employer had to resend your invite, make sure to open the most recent invite. 

 

You can also check out this article for more information : Set up your QuickBooks Workforce account.

 

If the issue persists, I recommend contacting our payroll support team. They possess the tools to examine your account and conduct a more in-depth investigation into the underlying cause of your issue.

 

Furthermore, this article provides valuable guidance on how to inform your employees when new pay stubs are accessible for viewing online: Email pay stubs from QuickBooks Desktop.

 

Please let me know if you have follow-up questions about managing employees' QuickBooks Workforce access or anything else, Oestrj. I'm always here to assist. Take care.

O
OestrjAuthor
December 1, 2023

FritzF, while I appreciate access to the copy and paste answer, I understand you are providing established troubleshooting advice, this answer does not address the specifics of our problem. Most of our employees have no issue accessing their paystubs, our QB is up-to-date, and payroll has been running smoothly. However, a couple of employees are unable to access their payroll... specifically employees who used Intuit Workforce with previous employers.

 

I had hoped there would be advice on how to assist these employees... but I suppose I will not find that here. Thank you for your time.

N
ninal_evelup
January 15, 2024

I ran into this myself. To resolve this we had to resend the invitation and follow the email to enroll with the email from the new business then it showed both the old businesses and the new business after logging out and logging back in to the app.

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