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July 22, 2022
Question

Employer address incorrect on paystubs!!!!!!

  • July 22, 2022
  • 1 reply
  • 0 views
employee worksite is correct... company profile address is correct... payroll general info section company address is correct... BUT it's STILL not right on the actual employee paystubs.   How to fix this?????

1 reply

MaryLandT
July 22, 2022

Hi there, Cents404.

 

Let me help correct the employer address that appears on the employee's paystub. You may see three different addresses in the Account and Settings. These are:

 

  • Company address
  • Customer-facing address
  • Legal address
     

Aside from the address on the General tax info, you also need to check if the Legal address is correct. QuickBooks Online will use this address for filing purposes. If these addresses are the same, make sure to check the Same as company address box.

 

Here's how:

 

  1. Go to the Settings (gear) icon, then select Account and Settings under Your Company.
  2. Click Company, then click the pencil icon in the Address section.
  3. Uncheck the box next to Same as company under Customer-facing address to add your address where your customers can contact you. This is also the address printed on your sales forms. Do the same if you want to add it under Legal address.
  4. Click Save, then Done.

 

Make sure to make the changes before creating a paycheck. Otherwise, you'll have to delete, and re-create it. That way, the correct address will appear on the paystub.

 

If you're unable to delete the paycheck, I recommend contacting our QuickBooks Online Payroll Team. They can correct the paycheck and enter the correct address on the paystub. 

 

You might find these links helpful if you need to correct your payroll data.

 

Keep me posted if there's anything else I can help you with correcting the employer address on the employee's paystub. Just leave a comment below and I'll get back to you.

Cents404Author
July 27, 2022

this is still not helping

i don't have a "customer" facing address... i have a "member" facing address and "company" address, and "legal" address.

i have tried both checking "same as" address... i've also tried changing the address manually to the same address... 

every paycheck STILL does not change and continues to have the WRONG address on there...

this is VERY FRUSTRATING!