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Susan677
November 27, 2021
Question

Enhanced Payroll for QuickBooks Desktop

  • November 27, 2021
  • 1 reply
  • 0 views

This is the second time my enhanced payroll has stopped withholding taxes etc from my employee's check. I keep getting a message to update, but it is updated to the latest version.  Last time I had to get help from QuickBooks, but due to the holiday they aren't available until Monday.  I need to get my employee's direct deposit in today!  So frustrating.  

Has anyone else had this problem?  Any advise how to fix it?

1 reply

DivinaMercy_N
DivinaMercy_N
November 27, 2021

Hello there, @Susan677. I've got steps to help you fix your payroll withholding concern.

 

In QuickBooks Desktop (QBDT), paycheck shows $0.00 or no income tax withheld, because of the following reasons:

 

  • Employees are not meeting the taxable wage base.
  • Employees were set to Do Not Withhold for federal and state income taxes in the employee setup.

 

To verify if they are set to Do not Withhold, you can check their profile. Here's how:

 

  1. Navigate to the Employees tab and select Employee Center.
  2. Find and double-click on the employee’s name.
  3. Then, go to the Payroll Info tab and click Taxes.
  4. Check the Filing Status under the Federal and State tabs.

 

For more information about this, please visit this article: 0.00 or no income tax withheld from paycheck. 

 

Just in case you'll want to reach out to our Payroll support team, feel free to check out this link for the detailed guide: Contact Payroll Support. It also contains the exact time when our support team will be available.

 

It's easy to view your employee data and monitor your business finances in QBDT. To do so, you can open any payroll reports that suit your needs. To give you a list of those reports and an overview of what data they show, please head to the Excel-based payroll reports page. 

 

I'm always around if you have any other concerns about your employee paychecks. Feel free to post your reply below. Have a good one.

S
Susan677Author
November 27, 2021

Thank you but neither of the suggestions is true.  The employee is meeting the taxable wage base and is set up to have the usual Federal and State withholding.  Last month worked fine. The month before I had this same problem.  Every time I select "Pay Employees" I get the message to upgrade the payroll package.  I'm using the latest version and when I upgrade anyway, I'm told to upgrade again by Nov. 26th.  Nov. 26th was yesterday!  It seems like a problem with the QB or the Enhanced Payroll program.  I'm using QB Pro 2020 desktop.

katherinejoyceO
katherinejoyceO
November 28, 2021

Thanks for actively responding, @Susan677. I appreciate you for following the possible fix shared by my colleague. I've checked our records but couldn't find any open investigation case about this issue.  

 

Since the issue persists even after updating your payroll, I'd recommend contacting our Customer Care team at this point. They can help you check your account to see what's causing this to happen. 

 

Here's how to contact us: 

 

  1. Open QuickBooks, then go to the Help section and then select QuickBooks Desktop Help.
  2. Select Contact Us, then enter your concern, then select Continue.
  3. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

 

You can also connect with us through chat by following this link: Do It Yourself. 

 

For future reference, read through this article to learn more about payroll items and taxes insights:

 

 

Feel free to write to us again if you have more questions. We're always around to help in any way we can. 

 

 

 

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