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hevans119
October 9, 2023
Question

Enter payroll history error

  • October 9, 2023
  • 3 replies
  • 0 views

I am trying to set up payroll.  Everything is done with the exception of payroll history.  When I try to go in and add it, I get a message that says "Somethings Wrong" check back later.  I have been dealing with this for a week and noone can figure it out.  Anyone have this problem?

    3 replies

    AlcaeusF
    AlcaeusF
    October 9, 2023

    Hello hevans119,

     

    Welcome to the Community. I'm here to help you fix the error so you can enter your payroll history in QuickBooks Online.

     

    Can you share a screenshot showing the exact error message when entering payroll history? We've received reports about a similar issue but not the exact error you mentioned above.

     

    While waiting, I recommend performing some browser troubleshooting to isolate and fix the issue. Since this has been happening for a week and the problem persists, the browser's stored cache may be full. 

     

    It can cause unusual behavior in QuickBooks Online, such as getting errors and unusual results. I'd first suggest logging into your account using a private browser. It doesn't store data in the cache.

     

    Use these keyboard shortcuts depending on the browser you're using:

     

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox: press Ctrl + Shift + P
    • Microsoft Edge: press Ctrl + Shift + P
    • Safari: press Command + Shift +N

     

    If you can enter payroll history without issues, switch to the regular browser and clear its cache. It helps to restore the default setup of the browser. If private browsing doesn't work, use other supported web engines to get the best and most secure experience with the program.

     

    We also have payroll reports you can use to help enter prior payroll. For more information about it and the data you need to include in your report, check out this link: Learn about reports to use to enter prior payroll.

     

    Don't hesitate to keep us posted about the result of the troubleshooting. We'll be sure to get back to you if you need further assistance resolving the error in QuickBooks. Have a great day.

    T
    TaxLady_Gabrielle
    November 5, 2023

    Have you figured anything out? I'm having the same problem also. 

      J
      JamesAndrewM
      November 5, 2023

      Hello there,

       

      If I may ask, are you receiving any specific error at your end? I'd appreciate it if you could share it here with us. This way, we can look further into it and provide you with the appropriate solution. 

       

      You may also contact our QuickBooks Online Payroll Support. They have additional tools to pull up your account and do a screen share to confirm the issue. 

       

      To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:

       

      1. Sign in to your QuickBooks Online company. Select Help (?).

      2. Choose either tab: Assistant or Talk to a Human.

      3. Search or click Contact Us.

      4. Start a chat with a support expert.

       

      You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

       

      Feel free to read these references for future use:

       

       

      Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

      S
      stltreasurer
      December 9, 2024

      Did this issue ever get resolved? If so, how long did it take and what was the process. I have had this error for over a month and there is an open investigation, but I would like to know when this might be resolved. I am not able to use a service that I am paying for.

        A
        AnaRose_Q
        December 9, 2024

        Thank you for bringing this to our attention. To provide you with the best assistance, I will direct you to our Live Support team for further investigation of this issue.

         

        To get started, may I ask if you have been added to the list of affected users? If you are included, you will receive an email containing updates about the investigation.

         

        If you would like to receive updates from our Live Support team, who have the necessary tools to determine the underlying cause of the problem and can offer a screen-sharing session, please follow the steps below:

         

        1. Sign in to your QuickBooks Online account.
        2. Select the Help (?) button.
        3. Select the 'Assistant' tab to get help from  QB Assistant, or select the 'Search' tab to enter your question and find help articles.

         

        You can verify their support hours to determine when agents are accessible.

         

        Additionally, if you would like to take a closer look at your business finances, please check out this link: Run payroll reports.

         

        We encourage you to actively participate in this forum to share your questions or concerns about QuickBooks Online Payroll. My team and I are always available to provide advice on any inquiries.

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