Otherwise, you'll have to contact our Payroll Support Team. They'll access your account and create an adjustment to record the old payroll transactions prior to using QuickBooks.
Here's how to reach out to them:
Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Get a callback.
For more details about our support availability, refer to this article: Contact Support.
Let us know if you need any further assistance in running your payroll. The Community is always here to help.
Hope you’re doing great. I wanted to see how everything is going about entering prior payroll. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!