Enterprise 22 and Direct Deposit Fee

I need help.  Several month ago, I transitioned from Desktop Pro with a separate annually billed Enhanced Payroll   TO   Enterprise 22.0 bundled with Payroll.  The biggest selling point was Free Direct Deposit.   I had looked into Direct Deposit with my other Enhanced Payroll but it was going to be 1.75 per check.   Now that we are using the Enterprise Bundle a couple months, I get ready to convert... and you guessed it... I am getting hit with 1.75 per check.   WHY?? I have chatted with Inuit and called in also. I have escalated tickets, case IDs... but no resolution.  They tell me I am right that there is no fee... I have been told to run it and request a refund... they have checked everything, but still no resolution.  I have only done a few test direct deposits;  I am waiting to get this ironed out before I pull the trigger on going full DD.  I need to get this resolved.  I am worried that I am going to get stuck with the 1.75 per check which ends up being $1820 per year extra...  Any help is appreciated.  THANKS!!!