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AdrianC22
December 27, 2023
Question

Error 30107 To Reset Payroll Pin

  • December 27, 2023
  • 1 reply
  • 0 views

Quickbooks wants me to send some payroll data even though I do not use Direct Deposit so it is requesting a payroll PIN. I am trying to use the "Forgot PIN" option which allows you to enter the Quickbooks Admin Password to reset the PIN, however Error 30107 shows up and requests that I contact Quickbooks Support. 

I was informed Intuit placed a hold on my account and they will only lift the hold until I delete 102 Paychecks from previous months in 2023 that have already been cleared, and I have already paid 941 deposits along with the Quaterly Returns. I do not see why I have to delete the paychecks since all my employees get paid with Paper checks and I have not used Direct Deposit.  There has to be a different solution other than deleting paychecks and causing problems in my company file. Please help. 

1 reply

Clark_B
Clark_B
December 27, 2023

Welcome to the Community, @AdrianC22.

 

I understand the importance of resetting your PIN in QuickBooks Desktop (QBDT). For now, I suggest contacting our support as it seems that your account has been put on hold, which may have caused the error. Also, to further check what's causing this and determine possible solutions. 

 

Here's how:

 

  1. Click the Help menu.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Enter a brief description of your concern, and select Continue.
  4. Sign in to your Intuit Account, and select continue.
  5. Select chat with us or Have us call you.

 

These are the Support hours for Pro, Premier, Plus

  • M-F 6 AM to 6 PM

For Enterprise, It's any time, any day.

 

You can check this article for more detailed steps: Contact QuickBooks Desktop support.

 

You can refer to this article for help when you encounter errors while sending payroll data or depositing paychecks through direct deposit in the future: Troubleshoot Payroll Service Server Error.

 

Please feel free to leave a comment below if you have any other concerns about Payroll or other QBDT-related questions. I'll be here to help.

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