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jenni3900
February 16, 2021
Question

Error Code 2205

  • February 16, 2021
  • 2 replies
  • 0 views

I have been dealing with a Code 2205 hold since the beginning of this year.  It has been so long that my program will no longer calculate the taxes because the hold is blocking updates.  I have called several times, have over 6 escalated case #'s, and no one can tell me why the account is flagged or how we can fix it.  The last agent told me the Risk Assessment Team is still investigating, with no timeframe.  I don't understand why someone from that department can't call me, tell me what the issue is and fix this.  I have never dealt with such unbelievably awful customer care.  Has anyone found a solution to this??

2 replies

Jen_D
Jen_D
February 16, 2021

Hi there, @jenni3900,

 

I know how it can be frustrating to be held up like this when you just want to use our services without any issues.

 

To give you an overview of the error code (2205) you're getting, this is a temporarily suspension to your access with our services. Placement of holds on your account is used to protect against potential risk or fraud. Reasons for holds are proprietary to Intuit and may be based on multiple factors, which only our Risk Management Team can check for you.

 

Also, before signing up to our services you understand and agree with our terms. This includes the risk of not being eligible to some services after our evaluation. Though we provide notifications if you do not qualify for any Intuit Services and/or if you later become eligible for clarity.

 

While this issue is mainly handled by our live customer service, I highly recommend contacting them again for further information. I know you already contacted us multiple times, but only our agents can review your previous contacts with us. They can also provide the status of the Risk Management investigation. 

 

To get our support, follow the steps below:

 

  1. On your QuickBooks company file, click the Help menu.
  2. Tap the QuickBooks Desktop Help option.
  3. Press Contact us on the pop-up box.
  4. Click on the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search, then scroll down to get your contact options.

 

I'm also adding this article about our contact options and support availability for your reference: Contact QuickBooks Desktop support

 

Please post here again after contacting us. I want to make sure this is taken care of and I'll be right here if you need any help with QuickBooks.

Z
ZRB
July 12, 2021

I've been having the same problem you described since March (4 months at the time of writing this).  Customer service has been of no help and my client is strongly considering moving his files to a non-Intuit platform.

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