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doord
January 27, 2019
Solved

Error displaying form W-2

  • January 27, 2019
  • 2 replies
  • 0 views

When trying to print W-2s on QuickBooks Online I get..."Error displaying form W-2 Form not available at this time. Error reason:The requested form is not ready yet. Newly created data is still being processed. Please try again in a few minutes."  How do I fix this?  

Best answer by doord

ShiellaGraceA

 

Thank you for the answer.  I believe your correct that I needed to have all the taxes paid.  The problem was that the client set up the Officers payroll and did not set them up as exempt from State Unemployment Tax (SUI).  Therefore QuickBooks was calculating the SUI wrong.  There is no way to correct the QuickBooks liability without calling QuickBooks support.  (This is a flaw in the QuickBooks that needs to be a high priority fix)  The support is open for a limited number of hours, with no extended hours during the busy season and a busy telephone system when they are open.  So to fix the problem on the fly, you need to pay the correct taxes, then pay the overpayment (the additional erroneous taxes calculated by QuickBooks) so that QuickBooks thinks you paid all the taxes.  Then you go back and make a manual adjustment to cash to reverse the overpayment.  W-2s printed problem solved.   

 

QuickBooks Online has some significant flaws.  They really need to take some money out of the advertising budget and hire better software techs.

2 replies

S
ShiellaGraceA
January 28, 2019

Hi doord,

 

If you haven't paid the taxes yet, let's try creating the payments and then view the forms again. If you get the same error message, please call Payroll Support. This way, we can investigate further and create a case for you.

 

Please click on this link to speak with one of our phone agents: https://payroll.intuit.com/support/contact/.

 

Please let me know if you need help with anything else.

 

D
doordAuthorAnswer
January 29, 2019

ShiellaGraceA

 

Thank you for the answer.  I believe your correct that I needed to have all the taxes paid.  The problem was that the client set up the Officers payroll and did not set them up as exempt from State Unemployment Tax (SUI).  Therefore QuickBooks was calculating the SUI wrong.  There is no way to correct the QuickBooks liability without calling QuickBooks support.  (This is a flaw in the QuickBooks that needs to be a high priority fix)  The support is open for a limited number of hours, with no extended hours during the busy season and a busy telephone system when they are open.  So to fix the problem on the fly, you need to pay the correct taxes, then pay the overpayment (the additional erroneous taxes calculated by QuickBooks) so that QuickBooks thinks you paid all the taxes.  Then you go back and make a manual adjustment to cash to reverse the overpayment.  W-2s printed problem solved.   

 

QuickBooks Online has some significant flaws.  They really need to take some money out of the advertising budget and hire better software techs.

    J
    janna3
    January 30, 2020

    I have already printed my w-2 but needed to fix the company address so did that and was going to reprint the w-2 but I get the error message Error displaying form
    Form not available at this time. Error reason:The requested form is not ready yet. Newly created data is still being processed. Please try again in a few minutes.  when I try to print any forms.

    JaneD
    JaneD
    January 30, 2020

    This has already been reported, janna3.

     

    Our engineers have started an investigation to implement a permanent fix. I recommend reaching out to our QuickBooks Payroll Support Team, so you'll be notified once resolved.

     

    1. Go to Help and click on Contact us.
    2. Enter your concern and select Let's talk.
    3. Choose either Start messaging or Get a callback.

    For reference, check out this article that will serve as guide to help prepare your tax forms: Year-end checklist for QuickBooks Online Payroll Enhanced.

     

    Reach out to us if you have any other concerns. You can count on us.

    K
    Kmac2528
    January 23, 2024

    So, I am here to let you know that this is still a problem AND IT IS NOW 2024! I just tried printing out W2's like I do every year and bingo!

     "form not available at this time" 

    Lovely QBs. I just spent almost an hour getting absolutely nowhere with 2 different assistants and one tech on the second call, My ticket number if you happen to give a hoot is: 15111239652. 

     

    Ref: Jan 2020 Our engineers have started an investigation to implement a permanent fix

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