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RedPower
April 18, 2022
Question

Error Message 2107 Sign On Rejected

  • April 18, 2022
  • 1 reply
  • 0 views

When trying to submit direct deposit, I keep getting Error Message 2107 saying my Sign-on was rejected. This is the first time I've tried to use direct deposit with this particular company. I have two other companies in which direct deposit works just fine.  After spending some time with a customer service rep via the chat feature, I was told that old paper paychecks were "stuck" and had never been officially sent to Intuit. I was told those checks must be cleared and "unstuck" before my direct deposit will work. We ran a report and found 425 old paychecks (some as far back as 2020) that are apparently "stuck". Even though they are paper checks, the support rep said they must be deleted and re-entered. That's the only way to get them "unstuck". She couldn't tell me how or why they ever got "stuck" in the first place. Just that they'd all have to be deleted and re-entered before my current attempts and direct deposit would work. She actually told me that deleting and re-entering 425 checks one at a time was the only way to make my direct deposit work. This can't be right! What else can I do? I have tried all the other options I've found on forums, so please don't suggest I turn off my Payroll Workforce Cloud, or that I update QB desktop, or that I make sure I've downloaded all the latest payroll updates. I've done all of that. Multiple times. 

1 reply

R
Rea_M
April 20, 2022

I appreciate the complete details you've provided above, @RedPower. With them, I'm able to provide you with the info you need for the direct deposit error you have in QuickBooks Desktop (QBDT) Payroll. Then, guide you on the actions you need to help take care of this matter.

 

When you encounter QuickBooks error 2107, there should be something that needs to be verified with your payroll data. I can see that you’ve already reached out to our Payroll Care Team about the issue. However, the Community is a public forum, and we'll need to collect some personal information to pull up your account.

 

With that being said, I would encourage you to contact our Payroll Care team again. They can escalate this matter to trigger a further investigation and get the issue fixed in no time. Here's how:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
  4. Choose a way to connect (Chat or Callback). 

 

Also, to further guide you in troubleshooting errors when sending payroll data or direct deposit paychecks in QBDT Payroll, I'd recommend checking out this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

 

Please let me know in the comments if you have other payroll and direct deposit concerns in QBDT Payroll. I'm always ready to help. Take care, and I wish you continued success, @RedPower. 

R
RedPowerAuthor
April 21, 2022

I contacted customer support AGAIN and this is what I was just told: 

 

Hi. Thank you for waiting, upon checking this issue is an on going issue, this is our Investigation number 66067 our engineering team are currently working on it for this issue to be fixed in no time. I will tag your case as one of our customer's who got this issue for you to receive an update if it's fixed. For now they suggest to create regular checks. They have not given a turn around time but they are working on it currently to fix this issue as soon as possible

 

I told them about your comments that something needs to be verified in my payroll data, but he stuck to the above explanation.

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