Question

Error Message When Updating SUI For Virginia

Forum|Forum|2 years ago
December 29, 2023
2 replies
0 views

Our new SUI rate is .10%. However when I enter that, I receive an error message noting that the rate should be between .13% and 6.23%. See attached screenshot. That is not a correct statement for the state of Virginia in 2024. I have double checked with Virginia Unemployment.

How can I enter the correct rate of .10%?

Thanks!

QuickBooks Online Payroll

M

Mark_AG

I understand the importance of updating your State Unemployment Insurance (SUI) rate for Virginia, Grace. January 1, 2024's unemployment rates will be updated when the Virginia Employment Commission releases the latest data to us.

On January 1, 2024, if you still can't change the SUI rate, I recommend sending your notice to us through email or in your QBO payroll product so we can update it for you.

You can upload your notice to your payroll product by following these steps:

Go to Taxes, then select Payroll Tax.
Select Resources.
Click Tax Notice.
Follow the on-screen instructions to send your notice to us.

You can also send your notice to us through email. I'd like to provide you with this article for more details about sending a notice to us: Send in your payroll tax notice.

Furthermore, I want to include this article for a better understanding of taxes that QuickBooks submits for you: Understand the taxes and forms that QuickBooks payroll submits.

Please keep us updated with your concern about updating SUI rates for Virginia, Grace. I'm always here to assist you.

A

Amy R

I have the same error for Virginia. The lowest rate is 0.10%, not 013%. This needs to be updated in QB. When can we expect the update from Virginia?

A

AnneMariee

Hello there, @Amy R.

Let me provide some information as to why you're currently not able to update the State Unemployment Insurance (SUI) rate for Virginia in QuickBooks.

When paying your taxes, having the correct rate is essential for accurate calculation to avoid penalties. As of the moment, our engineering team is working closely with the Virginia Employment Commission to resolve this matter. I can't provide a specific time frame for when the update will be effective, but it will automatically take effect in your QuickBooks Online account without any extra steps.

If you need further assistance, I recommend reaching out to our Customer Care Team. They're well-equipped and have the necessary tools to review your account in a safe and secure environment.

Here's a step-by-step guide on how to contact us:

Go to the Help menu and select the Search tab.
Then, click Contact Us.
Then, enter a brief description of your concern and select Continue.
Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.

Once the update is ready, refer to this article on updating your SUI rate: Update your State Unemployment Insurance (SUI) rate.

If you ever need assistance with filing your taxes using QuickBooks, this resource will come in handy for you: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

If you have any other concerns regarding payroll, please leave a reply below. The Community is always available and ready to provide the assistance you need.

S

saover95

Intuit won't make the change for the Virginia Employment Commission rate. For some reason we have the letter from the VEC with the correct rate, but I someone in Intuit is not updating the system. When I call in, the assistant says they can't change it. This should have been ready to go on January 1st. I wish Intuit would get their act together. This doesn't make users want to switch to online.

B

bowman3

We have the same issue...waiting for Intuit to allow us to make the change for Virginia rate.

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