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karin-virtualres
February 1, 2023
Question

Error when I try to find my direct deposit bank information in self employed free account

  • February 1, 2023
  • 1 reply
  • 0 views
When I try to view my payment settings for direct deposit as a self-employed account on here, it says "we were unable to process your info." and "the application has encountered an unknown error"

1 reply

KlentB
KlentB
February 1, 2023

Thanks for checking out to the Community space, karin-virtualres. I hope you're having a great week so far. 

 

Runtime and unexpected behaviors error are commonly caused by the outdated or corrupted site data. To better isolate the issue, we can perform some basic troubleshooting procedures. Let's start by opening your QuickBooks Self-Employed through a private or incognito window using these shortcut keys:

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Option + P

 

If that works, go back to your main browser and then clear its cache and cookies to start over fresh. Switching to other supported web browsers can be a good alternative, too. 

 

I also recommend checking this article to learn how to enter your tax information and view your 1099-MISC in the program: Fill out a W-9 and access your 1099s in QBSE.

 

I'm still here if you need more help in accomplishing your other pending tasks. Please don't hesitate to tag me in your comments and posts. Take care!

K
karin-virtualresAuthor
February 2, 2023

Thanks.  That did not work and I spoke with support who confirmed that this is an internal issue @ QB that is affecting other users as well.

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