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Error when trying to access Payroll Setup

Forum|Forum|2 years ago
January 2, 2024
14 replies
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Hello,

I am getting and error when I try to access payroll setup from QB Desktop. The error code is 05396-40000. I have tried rebuilding the data, verifying the data, and using the QuickBooks tool hub app. Nothing seems to be working. Thanks for any help in advance!

QuickBooks Desktop Payroll

Best answer by Adrian_A

Thank you for adding a screenshot, spcc.

I appreciate you for performing some troubleshooting steps to isolate the issue.

As a final troubleshooting measure, let's click View report to find the error message. Here's how:

On the QuickBooks Payroll Setup 2024 - Error page, click View report.
Double-click the file ReportHeader.xml.
Press CTRL + F on your keyboard to open the search box. Then, enter Exception String 0 in the search field.

From there, let's fix it based on the error message you see. You can check this article that has detailed information on how you can fix the error you see: Step 2: Fix the errors.

Once the error is fixed, you can review this reference on how you can set up payroll successfully: Get started with QuickBooks Desktop Payroll.

You can always post in the forum whenever you have concerns about setting up payroll.

Show previous replies

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AC143

We are also having the same error in our office. It's across all of our client files on QuickBooks. We cannot access Payroll Setup in any way, even just to change a payment method or filing method. Did try some of the standard fixes to no avail. This is definitely a QuickBooks problem and waiting for it to get resolved.

I

IMVIZE

I'm having the same issue. I've actually been having a version of this for months: I've been unable to open Payroll Setup - getting this same error every time. I used to be able to open the features I needed, however, by clicking on "Manage Payment Methods" but now that gets the same error.

I hesitate to speculate but it seems as if Intuit is trying to make it harder and harder for users of Quickbooks Desktop and trying to force the Online product by not maintaining Desktop.

S

Shania_C

Greetings.

I understand that you're facing some challenges with setting up QuickBooks Desktop (QBDT) Payroll, and this isn't the kind of experience we want you to have. It is essential for me to help you resolve this issue. Since you have me, I will transmit an idea to complete your task and enable you to utilize the program. This can help in aiding your task and will allow you to use the available features of the program without any hassle.

There is still an ongoing investigation regarding the QBDT 22/23 Payroll setup crash Error when going to the payroll setup wizard after getting the latest QBDT product update. Payroll set up Error 2023 Code 05396 40000 (INV-97468). The best course of action we can take in the meantime is to reach out to our Customer Support Team and ask them to add you to the list of affected users. You will receive email updates and get notified once it's resolved.

Here's how to Contact Support:

Contact QuickBooks Desktop (Windows)

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then choose Continue.
Sign in to your Intuit account, select Continue, and then Continue with my account.

If you don't already have an account, make sure to Create a new account.

We'll email you a single-use code. Enter your code and select Continue.

If you have more than one account, select the account you want to use and then Continue.

Select to chat with us or Have us call you.

Phone support may be limited due to volume.

For more detailed information, you can check this article: Contact QuickBooks Desktop Support. Moreover, please check the supporting hours to know when the agents are available.

I'll be sharing this article with you if you wish to learn the info needed and the process behind how to set up your new QuickBooks Desktop Payroll Enhanced: Get started with QuickBooks Desktop Payroll Enhanced.

You can always get back to us if you have other concerns or questions about QuickBooks Desktop Payroll Setup. We'll make sure to respond as soon as we can. Keep Safe always!

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sarahOH

Quickbooks Support- how are you suggesting that your customers run payroll while their tax rates are incorrect and they arent able to update them? What is your payroll solution in the meantime?

M

Michelle1230

There was a payroll update this morning and I believe the issue is corrected. I was able to go into the "Manage Filing Methods" section without an error message... so far so good.

M

MelroseV

Thank you for joining this thread, adam.

Upon checking the investigation about the error message you encountered, Payroll set up Error 2023 Code 05396 40000 has been closed. In this case, we can perform some troubleshooting steps to help you find the cause and get it fixed. Allow me to guide you through the process.

First, let's find the specific error message:

From the error message, select the View Report link.
Double-click the file ReportHeader.xml.
Press CTRL + F on your keyboard to open the search box. Then, enter Exception String 0 in the search field.

Once we have identified the error, you can refer to this article for detailed instructions on how to fix the error: Step 2: Fix the errors.

If the issue persists, I recommend contacting our customer support team. They have the resources to verify the cause further and allow them to submit a ticket to re-open the investigation if necessary.

Furthermore, QuickBooks provides various payroll reports that offer detailed information about employee gross pay, deductions, and tax data. To learn more about accessing these reports, you can refer to a specific article: Run payroll reports.

If you have any additional concerns regarding QuickBooks Desktop payroll, please don't hesitate to post them here in the Community space. Take care!