Ever since I upgraded my payroll back in May of 2021, I have not been able to process payroll myself. I always have to call in. Does anyone else have this problem?

Thanks for reaching out to the Community, @nielsen1.

I know how important payroll is to a business and I want to make sure you're able to run it so you can pay your employees. 

Before anything else, did you receive any error messages? Any additional information would be greatly appreciated.  

I have checked our system and haven't found any similar issue as yours. To isolate the problem, I recommend accessing your account through an incognito window and running payroll from there. Doing so will allow you to access QuickBooks Online (QBO) without using cookies. 

You can use the keyboard shortcuts below to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once it's open, check to see if you're able to run payroll. If they are, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

If you have concerns that only our Payroll Support team can help. I'd suggest you contact them to further assist you. 

You may utilize this reference to guide you with the process: Learn how to run payroll in your QuickBooks Online Payroll.

Stay in touch if you have any other questions about payroll or anything concerning QuickBooks. I'd be pleased to help.