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cmingle 12
November 13, 2020
Question

explain how to change the setup of deduction/contribution form simple 401k to simple 401k catchup

  • November 13, 2020
  • 1 reply
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1 reply

JoesemM
JoesemM
November 13, 2020

Hello there, @cmingle11.

 

Changing the setup of your simple 401k to simple 401k catch-up needs assistance with our Customer Support Team. They can do payroll correction in case you have existing paychecks of your employee that need to change.

 

Simple 401k catch-up contributions will normally apply to those employees who are age 50 or over at the end of the calendar year and this will apply for future paychecks.

 

Here's how:

 

  1. Go to the Help menu.
  2. Choose Contact Us. 
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk. 
  5. Select Get a callback. 
  6. Enter your contact details. 
  7. Hit Confirm my call. 

 

To ensure we're able to address your concern on time. You may refer to our business hours (Monday to Friday, from 6:00 AM to 6:00 PM PST and Saturdays from 6:00 AM to 3:00 PM PST. 

 

I'm adding these articles that will guide you with retirement contributions in QuickBooks:

 

 

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your contributions in QBO. I'm just around to help. Take care always.

 

 

 

C
cmingle 12Author
November 20, 2020

I can’t find a What can we help you with box or a Let’s talk icon

Tori B
Tori B
November 20, 2020

Thanks for following up with us, @cmingle11. 

 

I'm happy to provide some additional steps included with some screenshots, along with a link to chat with our QuickBooks Online Payroll support. 

 

Let's get started. 

 

  1. Click on Help in the top-right corner of the screen. 
  2. Choose Talk to a human. 
  3. Type in your concern. For example, payroll. 
  4. Click on I still need a human. 
  5. Hit Contact Us. 
  6. Pick the way you wish to contact support. 

 

That's all there is to it. You can use the link below to chat with our Payroll support below. 

 

Please let me know if there is anything else that I can do for you. I'll be here every step of the way. Feel free to reach out to the Community at any time. Have a wonderful weekend! 

 

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