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junehoover
August 24, 2022
Question

Export error message

  • August 24, 2022
  • 1 reply
  • 0 views

My client was exporting payroll from QB Online Payroll Core to QB Desktop successfully for a couple of months. Now she's suddenly getting a message "Error on Line 9." I was able to look at the IIF file to see what was on Line 9 and the account is set up correctly. I have chatted with our "experts" 3 times. Each time they say it is a known issue, the engineers are working on it, it is almost fixed, and they will email me when it is fixed. This has been going on since the July 31 payroll; still no solution. We had to manually record paychecks in QB Desktop, and I sure don't want to do that month after month. Anyone else having this problem? Any solutions? 

1 reply

AlcaeusF
AlcaeusF
August 24, 2022

Hi there, junehoover.

 

I'm here to share information about the error message you're getting when exporting payroll from QuickBooks Online (QBO) Payroll Core to QuickBooks Desktop (QBDT).

 

Currently, we don't have a specific timeline as to when this will be resolved. Since you already contacted our Support team, rest assured that you're added to our notification list. The list will help our product engineers determine the number of affected users. An email notification will be sent to you once this has been fixed.

 

In the meantime, you need to continue recording the paychecks manually as a workaround. For further guidance with managing and exporting payroll data, consider checking out this article: Export your payroll data into QuickBooks.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Please know that I'm only a post away if you have more questions about this or anything else QuickBooks. I'll be more than happy to assist. Stay safe.

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