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DawnD12
September 13, 2023
Question

Filed Tax Forms - Quickbooks Desktop Assisted Payroll

  • September 13, 2023
  • 1 reply
  • 0 views

Does anyone know why Intuit does not load 941X forms with the other tax forms that they file in the Payroll Tax Center Filed Forms section?  I spent a lot of time searching for a 941X that was filed, got no where with support, and found out later that "We do not upload the amended copies to the Payroll Tax Center any longer."

 

What is the reason for this? Why not keep all tax forms together? I go there at the end of the year to pull reports for my accountant to file our corporate tax. It is now up to me to keep track on forms outside of that repository.

 

Is this a matter of saving a step for Intuit? Do you know that this is an inconvenience to customers?

1 reply

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AileneA
September 13, 2023

Hello, DawnD12. 

 

Thank you for sharing all the necessary details about your concern. We understand the value of your time, hence, having a copy of your tax payroll is crucial. 

 

Since you're using Assisted Payroll, Intuit files and sends your payroll taxes and forms automatically to ensure your business processes taxes on time. If you're having trouble getting a copy of your 941X form, I recommend contacting our QuickBooks Desktop Payroll team. They have the tools to pull up your account in a secure environment and can help you find an alternative way to access the form.

 

Here's how:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about tax and click the Search button.
  5. You'll be routed through How to connect with a QuickBooks expert, and you'll choose which one is best for you.
  • Message an Agent – This lets you chat directly with a support agent.
  • Talk to a Specialist – Arrange a callback from a support agent.
     

 

Additionally, you can choose your product and fill out the form to chat directly with an expert or contact them immediately from the exact number that can be seen in this article: Contact Payroll Support.

 

You may want to check the guidelines on downloading a copy of the 941-X form: About Form 941-X, Adjusted Employer's Quarterly Federal Tax Return or Claim for Refund.

 

Furthermore, you may want to pull up a payroll summary report. This way, you can easily see your payroll totals, including employee taxes and contributions.

 

If you have any questions about payroll taxes, please don't hesitate to contact us. Have a great day!

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DawnD12Author
September 13, 2023

User feedback -- it would be easier to have the forms in one place, so that they can be accessed without having to call support. It is not easy to call support -- they would not speak to me yesterday "my name is not the primary on the account".  I am the one who does all the work, and the primary has tried to add my name on the account.  Meanwhile, I got the email you sent, with the link to the documents, and the link was broken, so I could not get them.

 

I don't know why you won't load the 941x to the filed forms library -- the extra effort to do that will save you support calls from people frantically looking for the documents when they are needed.

R
rvrfrf
September 13, 2023

Thanks for following up with the Community, DawnD12.

 

If Intuit filed a form for you, it will be available to view and/or print approximately 35 days after its quarter ends. When it comes to amended forms, they will be accessible in your Payroll Tax Center once their cases are complete.

 

Here's how to find filed forms with a Payroll Assisted subscription:
 

  1. In the top menu bar, go to Employees, then Payroll Center.
  2. Access your File Forms tab and click View/Print forms & W-2s.
  3. From the Payroll Tax Center window, enter your Payroll PIN.
  4. Hit OK, then Filed Forms.
  5. Select which forms you want to view, print, or save.

 

In the event you're not seeing an amended form on your Filed Forms screen, its case isn't completed yet. If you'd like to discuss the status of an amended form's case, I'd recommend getting in touch with our Customer Care team. Detailed steps for doing so can be found in AileneA's post.

 

I've also included a detailed resource about working with filed tax forms which may come in handy moving forward: View your previously filed tax forms & payments

 

If there's any additional questions, I'm just a post away. Have an awesome day!

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