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mrwizard
July 5, 2024
Question

First paycheck for every new employee is missing from chart of accounts

  • July 5, 2024
  • 1 reply
  • 0 views

So the first paycheck for any new employee doesn't show up in the chart of accounts, making reconciliation impossible.  The second check works just fine.  This has been happening for the last two years and I'm sick of it.  It's harder and harder to contact QBO support, which thus far has been the only fix when I hire a new employee.

 

The first person that "fixed it" had me manually add an entry, but the second actually fixed the issue with some sort of "reset" or "refresh".  But that brought back the missing paycheck from the first instance, and completely screwed up my reconciliation.  So don't do the manual entry route. 

 

But could QBO fix it in the first place so it doesn't happen?

    1 reply

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    I used to have an invoices sho
    July 5, 2024

    We appreciate your time getting in touch with the Community, Mrwizard.

     

    Currently, there are no reported investigation regarding missing paychecks from the chart of accounts for newly added employees. To address your concern further, I recommend reaching out to our Customer Support Team for additional assistance with the next troubleshooting procedure.

     

    To contact our Customer Support Team, please follow these steps:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Choose either tab to get started:
      • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        • Start a chat with a support expert.
        • Get a callback from the next available expert.

     

    The support hours for Plus, Essentials, and Simple Start are Monday to Friday, 6 AM to 6 PM, and Saturdays 6 AM to 3 PM, while for Advanced, support is available anytime, any day. Please refer to the outlined article, which includes the direct phone number for QuickBooks Online support.

     

    Additionally, in case you need to update your payroll bank account, I recommend referring to this article: Change your payroll bank account.

     

    If you have any further questions about payroll-related concerns in QuickBooks Online Payroll, please feel free to reach out. I'm here to help. Have a productive day!

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