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May 13, 2024
Question

For the last few days adding employee time "time entries "has not worked. It gives me the message: something is wrong. Try again. Is anyone else having this problem?

  • May 13, 2024
  • 1 reply
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1 reply

May 13, 2024

I'll make sure you can add time to your employees in QuickBooks Online, dorothy.

 

To start with, open QuickBooks on a private window. It is where we can identify if the issues are caused by browser-related concerns. I've added these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If the option appears, you can go back to a regular browser and ensure to clear its cache. A piled cache can also be the reason for some unexpected page behavior.

 

If you continue to experience the same result, I suggest using other supported browsers. This will help us identify if the issue is specific to your current browser.

 

Moreover, I'm adding this article as your reference in setting up time tracking in QBO: Turn on and set up time tracking in QuickBooks Online.

 

Your follow-up questions are always welcome in the Community. We are here to assist you at any time.