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C
Chris Pro
July 24, 2024
Question

Fraud

  • July 24, 2024
  • 1 reply
  • 0 views

I submitted a correction request to simply reclass wages from the overtime category to the hourly category. This was submitted in May and the case was closed on June 28th, 2024. 
Today 7/24/24, almost 30 days later and after chatting with QB for over 2 hours I find out that about 2 hours ago someone in the corrections department went into one of my employees and put a deduction in his payroll file for $2400. This deduction was unauthorized and I know nothing about it. 

I tried calling and they told me it will be up to 25 days for them to correct an error they made. A error THEY made. I can not get a hold of anyone in the United States because they do not allow people to call the corrections department that is located in the United states. 

Is this type of fraud and illegal activity common for QuickBooks, I thought they were an upstanding company.

1 reply

S
ShyMae
July 24, 2024

Hello, Chris.
 

It seems that you have posted a similar query twice. My colleague has already responded and directed you to our payroll support. I understand you have already reached out, but our team of experts has all the necessary tools and information to resolve this. You can review her response by following this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-quickbooks-corrections-department-illegally-put-a-deduction/01/1467696#M130495
 

If you have any follow-up questions or need further assistance with QuickBooks-related concerns, we're always here to help you.

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