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R
RC_Mountains
October 21, 2022
Question

Fraud Department nonsense!

  • October 21, 2022
  • 1 reply
  • 0 views

I received an email on 10/14/2022 from QB needing to verify my company’s Identity, after 9 months. 've called 5 times, called the corporate office in CA, and it’s now 10/21/2022, and can't pay my employees. They sent me an email stating “they need a clear copy of a government ID”... The owner works in Construction, and it has a little bit of dirt on it. You can make out what's on the license. We've used the same ID to open a bank account, 2 merchant accounts and to start a business. I don't understand why QB is making this so difficult. 

1 reply

R
Rea_M
October 21, 2022

I can imagine what you're going through, @RC_Mountains.

 

Based on your description, I can tell you're working with the right team. I encourage you to continue working with them to complete the verification process. This way, you can pay your employees and get back to business in no time.

 

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you on managing your employees and payroll transactions in QuickBooks Online Payroll (QBOP): QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

 

Let me know if you have other payroll concerns or questions about managing employees in QBOP. I'm always here to help. Take care, and I wish you continued success, @RC_Mountains.

R
RC_MountainsAuthor
October 21, 2022

This is no help at all, you guys said two days, it has been over a week. QB is supposed to make my job easier and not more difficult. I think it's time to change to another system. I am dumbfounded by your response and would love to know how you would feel if it was your paycheck.

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