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Eds65
December 23, 2023
Question

Frustration because I can't talk to someone in authority who can make corrections in QBO payroll

  • December 23, 2023
  • 1 reply
  • 0 views

I am very confused by the last couple emails I have received in this string of emails. I didn't talk to Jonathan today and as far as I can tell the issue has not been resolved yet.
The case number is --  and I don't know if we're talking about the call I made last week or the call I made today? So far I have spent about 6 hrs on the phone talking to different payroll people regarding this issue - trying to get the payroll corrections that I submitted in October done correctly.

And after my 1 1/2 hr conversation today, now I'm getting emails saying the case is to be closed because it's been resolved? So far I haven't seen any change...

PLEASE, PLEASE CAN SOMEONE CALL ME WHO HAS THE AUTHORITY TO MAKE THE CHANGES NEEDED WITHOUT THE BACK AND FORTH BETWEEN YOUR DEPARTMENTS!! I'M NOT SURE WHY QBO IS DOING IT THIS WAY BUT I CAN ASSURE YOU THAT IT'S VERY FRUSTRATING AND NOT WORKING FOR US!!

In all fairness I will say that the individuals that I've actually spoken with on the phone have tried hard to help but they are obviously limited in what they can do because of the way this support system works.

If I am mistaken and the changes I spoke about today that need to be corrected are still being worked on, please let me know. If needed, I am available by phone to explain further what needs to be changed and why. Please have someone from the escalation team reach out to me!!

1 reply

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GlinetteC
December 23, 2023

Hi, Eds65.

 

I understand that this situation may have caused you stress, and I want to assure you that you'll be routed to our Payroll Correction Team so you'll be able to work with your payroll again.

 

Additionally, I know you've reached out to our payroll support several times. However, I would still recommend contacting them again to address your payroll corrections issue, as they have the tools to rectify them on your behalf.

 

Please note the availability of our payroll experts to ensure they can address your issue promptly.

 

  • QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.
  • QuickBooks Online Payroll Premium, Elite - any time, any day.
  • Except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, New Year's Day

 

Moreover, you can take advantage of the payroll reporting features in QuickBooks. These reports enable you to oversee payroll taxes and track employee expenses efficiently.

 

If you have further concerns other than payroll corrections, post them below. I'm here to assist you. 

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