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omi_omie
February 21, 2023
Question

Furious at Failed Payroll System

  • February 21, 2023
  • 1 reply
  • 0 views

It is APPALING that I have 500K in my bank account and I am trying to pay my 125K payroll and QUICKBOOKS PAYROLL is capping what I can pay my staff !!!!  This is the third time that I have sat down to pay out my payroll and been stopped. Each time I have to call the DD line and request an increase, and they have granted it and then it goes back. I have been a QBO customer for YEARS, the bank account I am paying from has been linked to my QB the ENTIRE TIME, and as soon as I got payroll services I EXPECTED TO BE ABLE TO PAY PAYROLL!!!

I am risking being sued and losing a 1m client for not paying my staff and cannot get the help I need from intuit. Why have the service of payroll if not prepared to back it up responsibly!? Payroll is arguably one of the most important functions of any business- why does QB limit payout amounts when my bank account is what it draws from, not QB funds?????   This is AWFUL for a small business owner!! - CS Please contact me ASAP

1 reply

Bryan_M
Bryan_M
February 21, 2023

Your experience wasn't easy and we hear you, @omi_omie.

 

To get this matter addressed as soon as possible. I recommend you contact QuickBooks Online Payroll support.

 

They have the complete tools to pull up your account and check for the root cause of the issue. Let me show you how: 

 

  1. Go to the Help icon.
  2. Select Talk to a human from the Here are some ways to get started section.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Get help from a human or Contact us.
  5. Select Get a callback or Send a message to start a conversation.

 

For support schedules of the QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT, and Payroll Elite - any time, any day.

 

Additionally, here's an article that you can read to help manage and track your employee and payroll expenses in QuickBooks: Run payroll reports.

 

Feel free to reply to this post if you need additional queries with any payroll-related concerns, We'll be happy to lend a hand. Take care! 

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