Question

Getting charged to file taxes when pay for tax bundle through QuickBooks

Forum|Forum|3 years ago
April 15, 2023
2 replies
0 views

I do not have estimated taxes to pay through Quickbooks self employed. I pay for the QuickBooks self employed tax bundle monthly so I can file my taxes without additional charges. However, I'm still getting asked to pay to file my taxes despite paying for the sub. What gives?

QuickBooks Self-Employed

R

RoseJillB

Hi there, kesteger23.

Let me point you in the right direction for assistance to ensure your concerns are rectified so you can get your tax filed and get back to business seamlessly.

That said, I’d recommend you contact our support, which can best assist you with this. This is to enable them to check your bundle account securely and figure out the root cause of why you are being charged regardless of paying this bundle monthly.

Our phone support can also go over the bundle's inclusions with you to help you with your taxes.

Additionally, you can follow the steps outlined in this article to get support to discuss this issue and provide fixes in no time. This resource gives you the details on how you can connect to them and includes support hours and schedules to reach them at your convenience: Contact QuickBooks Self-Employed Support.

As always, the Community always has your back whenever you need assistance. Have a good one!

M

manusarin

I am in the same boat . I have been paying for QuickBooks Self-Employed Tax Bundle and still being charged for the turbo tax filing for this year . I tried contacting support but none is available both for chat and phone .

K

Kurt_M

Hi there.

I can see the urgency of this matter, and I want to ensure this gets sorted out as soon as possible. Know that our live support is only available Monday to Friday, 6 AM To 6 PM, and then on Saturdays, 6 AM to 3 PM Pacific time. I'd recommend reaching out to our Customer Care Team again later. Here's how:

Go to Help (?) and select Contact Us.
Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
Enter “talk to a human”, then select Continue.
Select which way you want to connect with us.