getting errors when entering w4 info for an employee

Let's make sure to get past this error, paws4540.

There are times that your browser is full of a frequently accessed page that cause some unusual responses. You can log into your QuickBooks Online (QBO) account in a private window (incognito) to isolate the issue. Use the following shortcuts below:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, you can try entering your employees' information to check if you're still getting the error. If so, return to your default browser and clear the cache to speed up the loading process. The cache may have been overwhelmed with older data which have potentially caused viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, you can try switching to other supported browsers. 

Additionally, you may also want to take a closer look at your payroll information. Go through this article for your guide: Run Payroll Reports.

Keep in touch if you have any concerns about your payroll. Remember, I'll always be right here if you need further assistance.