Glitch in entering payroll for MA. error message "The Paid Family and Medical Leave tax is applicable from 10/01/2019. Please add the rates starting 10/01/2019"

I wish I could make it better, @brogers1.

We've received several reports from other customers, like you, who received such an error while creating an employee's payroll for the state of Massachusetts. But the said investigation has already been closed as resolved.

Since the issue persists, I'd recommend contacting our Payroll Care Team. With their tools, one of our specialists can pull up your account on file and create the needed payroll. You can do so by following the steps below:

1. Go to Help.
2. Select Contact Us.
3. Enter Error when creating payroll for MA in the What can we help you with? field.
4. Click Continue.
5. Choose a channel available to connect with our specialists.

In addition, here's an article you can read to learn more about when are you able to connect to our support: Contact QuickBooks Products and Services Support.

Lastly, I've also included this article helpful with the resources containing all the latest payroll updates mandated by your tax agencies: Payroll Tax Compliance Links.

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!