Skip to main content
C
CFuller3
May 4, 2023
Question

Guidelines 401K Spam added to QuickBooks Payroll Center

  • May 4, 2023
  • 3 replies
  • 0 views

Recently, a pop up for Guideline 401K service was added to our QB. It would not let me click on Maybe later, and would not go away. Since this appeared, I am experiencing error messages and disruptions. I have made 3 calls to QB Support. Running the remove program/repair tool seems to work for a while, but the issues come back. 

 

In one of my calls to QB support, the tech suggested that I call Guideline to see if there was a way to opt out, hoping that this would then remove it from our system. I called Guideline, and after I explained how their ad was causing issues on our system, the rep actually tried to sell me the service!!

 

Now, I receive emails from Guideline's Sales Development Representatives. Here is the disclaimer included in the emails.

 

1At the time of this endorsement, Intuit (the “Solicitor”) is not a client of Guideline. Guideline pays a fee for each 401(k) & SEP IRA client referred by the Solicitor, as outlined in Guideline’s written solicitation arrangement with the Solicitor. Additional disclosures will be provided to you by Guideline prior to opening an account with Guideline.

 

We pay way too much in monthly fees to Inuit for it to allow this spam.

 

In my last call to QB, the tech said that they are aware and that the developers are working on a fix. Hopefully, they find a way to remove this soon, and Intuit ends this arrangement with Guideline.

 

The attached pdf includes the original pop up, and the subsequent messages.

 

 

 

    3 replies

    A
    Archie_B
    May 10, 2023

    Hi, CFuller3. 

     

    It appears that one of your calls to our Support Team alerted you to this issue. However, we'd like to keep you up to date on the latest developments regarding the 401k Guidelines pop-up message on your screen.

     

    That said, I recommend reaching our team again so that we can ensure you receive up-to-date information about this issue.

     

    To reach them:

     

    1. Open QuickBooks.
    2. Go to Help, then QuickBooks Desktop Help/Contact Us.
    3. Select Contact Us.
    4. Enter a brief description of your issue, then hit Continue.
    5. Sign in to your Intuit account and select Continue and then Continue with my account. If you don't have an account yet, make sure to Create a new account.
    6. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
    7. Choose either to chat with us or Have us call you.

     

    You can view the details and their support hours by clicking on this link: Contact QuickBooks Desktop support.

     

    On the other hand, if you want to learn more about the 401k Guidelines, use this article as a reference: Get a Guideline 401(k) plan through QuickBooks Desktop Payroll.

     

    Let me know if you have other concerns or questions about 401k by leaving a comment below. I'll be here to assist.

    M
    Moors51
    September 16, 2023

    I have the same issue.  During payroll, qb will crash and give me a message about transferring info to guideline.  Since the guideline info pop up, it changed the way employees are listed and wanted me to update all profiles.  I called QB and they were no help , said they couldn't take the program off and told me to call guideline.  They told me there isnt anyway to turn anytjing off because I'm not enrolled in their program.  So frustrating there isn't a way to turn this program off.

      D
      dontlikeit
      March 28, 2024

      Same issue keeps happening and guideline thing comes up when I click on pay employees. and crashes. What a scammers . Intuit is doing something very illegal,. Why the hell they are trying to transfer information to guideline  when I never signed up for their service. Called customer service and they wasted so much time with me asking me to do 

      P
      pMetal
      July 11, 2024

      Yes I have the same problem.  Ever since clicking a link to just find out their pricing (and deciding not to proceed), QB continues to send my info to Guideline on a regular basis and it crashes Quickbooks each time it does this.

       

      I just spent an hour on a remote session with Intuit, and ultimately they said they couldn't fix it.

        H
        HH Electric
        August 14, 2024

        We are having the same issue. We get a comm error then Quickbooks shuts down on us when i need to do something in Payroll. But the Guidelines Spam is always there.

        Terms & ConditionsAccessibility statement