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mckownk
February 27, 2023
Question

Has anyone been unable to successfully downgrade their plan? I have tried over 50 times and had endless support chats with Quickbooks Online with no resolution/response.

  • February 27, 2023
  • 1 reply
  • 0 views
I get an error when downgrading. The error occurs when marking "Purch1" account inactive during the downgrade process. I have never used the Purch1 account and support cannot find it either.  The error says "Our shoe came untied". Support cannot manually downgrade me either.  Very shady business practices in my opinion.  I will be exporting my data and moving on but wanted to see if anyone else has experience this?

    1 reply

    Bryan_M
    Bryan_M
    February 27, 2023

    I see the importance of achieving your goal in QuickBooks Online, @mckownk.

     

    To help you clear things out. One of the reasons why you can't downgrade your account is if there's a feature in your account you enable that can't be turned off. An example is the Multicurrency feature.

     

    In the meantime, I recommend contacting support again. They have the specific tools to pull up your account and help you look for the root cause of your issue.

     

    Here's how to contact support:

     

    1. Sign in to your QuickBooks Online, then click the Help (?) icon.
    2. Select the Search icon
    3. Select Contact Us.
    4. Enter your concern in the box below What can help you with?, then click Continue.
    5. Select How would you like to connect with us? either Have us all you or Chat with us.

     

    If you need additional assistance with managing your subscriptions, never hesitate to reply to this post. Keep safe and have a blessed week! 

    M
    mckownkAuthor
    March 1, 2023

    I have chatted with support on this already, multiple times. They cannot find the feature that needs to be turned off and neither can I. We have troubleshooted this and I was promised a response to my case but never got one. Ticket #[case number removed] is one of the tickets that was never responded to. 

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