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R
reol723291
September 15, 2021
Question

Has anyone else account been put on hold not from their mistake. I was charged my Taxes for July And August twice. Didn’t have enough in account . Because of their issue

  • September 15, 2021
  • 1 reply
  • 0 views
I was charged a fee for 100 and 109 because of this issue as well. I have tried chat and calling. After having all the evidence and proof it seems as if the money they owe me from paying my taxes twice which is vary noticeable and simple to see they argue and fight me on and don’t want to pay and my account has enough money in it now but they still can’t take it off hold for 5 days for their mistake. When I do get my refund however long it takes . I’m taking my business elsewhere. Beginning to think I’ve been scammed .

1 reply

M
Mark_R
September 15, 2021

Thank you for sharing your issue with us, @reol723291.

 

I want to make sure this charge gets checked, and I'd like to redirect you to the best support group available to get this reviewed.

 

Since we want to ensure your account is secured, I'd suggest reaching out to our QuickBooks Support Team again. I understand that you've already contacted them before, but they're the right support group that can check your account and verifies what the charges are. They can also provide an update about your refund. Here's how to reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.

 

You can also read this article for another way of reaching out to our support team: QuickBooks Online Support.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Please visit our Community forums again if you have other questions for QuickBooks Online. I'm always here to help. 

R
reol723291Author
September 17, 2021

Charge has already been checked over a week ago. Was told I would receive a refund with 3 days. Sent all the photos of proof of this to the next few people I was passed along to talk to and I still haven’t gotten anywhere. Trust me I’ve been contacting your “support” team every day since last Friday. So this response doesn’t help at all very generic and what I expected . 

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