Has anyone else had an issue adding pay rate to an employee since the QuickBooks conversion to intuit?

I'll help add the pay rate of your employee, @melindavallone1.

While we haven't received a report about unable to add a new pay rate, you'll want to start the troubleshooting steps by accessing your account via an incognito window. This browsing doesn’t store data and will help the page load without issues from temporary data.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Press Ctrl + Shift + P (Mozilla Firefox).
• Press Command + Shift + N (Safari).

After that, go back and try adding a new pay rate again. If it's working fine, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.

However, if you're getting the same result, please give us a quick call so we can investigate further. Below are the steps on how to reach out.

1. Go to Help at the top.
2. Select Contact Us.
3. Type a brief description of your case, then tap Continue.
4. Choose either Chat with us or Have us call you.

Additionally, here's a link that covers all tasks you can do when using the payroll feature.

Let me know how you get on after trying the steps, as I want to ensure this is resolved for you. Drop a reply and I'll get back to you as soon as possible. Have a wonderful day ahead.