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DavidMcKenize
July 24, 2022
Question

Has anyone ever experience Quickbooks "System Administration" creating an account on its own? In my case it was another checking account, and has a Payroll Tax applied.

  • July 24, 2022
  • 2 replies
  • 0 views
Quickbooks created a phantom account in my chart of accounts. Called "Checking" and applied a Payroll tax payment to that account.

For a year I have been using QBO and been using my actualy Checking account and had no issues. Now on 7/23/22 I log in and there is another checking account that was created by "System Administration". My faith in this product just went down. Quickbooks can not give me any answers

    2 replies

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    JonpriL
    July 24, 2022

    Hi there, @DavidMcKenize.

     

    I'll share insights about your new account created by an unrecognized user in QuickBooks Online.

     

    System Administration is QuickBooks itself creating an entry or a record that is triggered by an automatic task. Say you have a pending tax payment nearly due on its schedule, QuickBooks, with a user named System Administration, will attempt to prepare and file this transaction to avoid getting penalties.

     

    With this, I recommend contacting our Payroll Care Team and letting one of our specialists know about the newly created checking account in your QuickBooks account. With their tools, one can determine why such tax payment is recorded in its register. You can do so:

     

    1. Go to Help.
    2. Select Search.
    3. Click Contact Us.
    4. Enter Why is a checking account automatically created in my QuickBooks with tax payments recorded in it? in the What can we help you with? text area.
    5. Choose Start a chat or Get a callback to connect with our team online.

     

    Now that you're able to identify why a new checking account with tax payments is in your account without your knowledge, here's an article to read and determine what it takes to file your taxes and forms in QuickBooks: Pay and File Payroll Taxes and Forms in Online Payroll.

     

     

    For all the features and functions of QuickBooks Online, you can log in to any of our supported browser versions and use this reference for guidance: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

     

    Let me know in the comments if you have any other questions aside from working with your online account in QuickBooks. Use the Reply option below to leave a comment and don't forget to include my name, @JonpriL. Take care always!

    D
    DavidMcKenizeAuthor
    July 26, 2022

    Thanks for the reply however it does not solve the issue at hand. I understand how the System Administraion works. What I need to know is why QBO created a new unlinked checking account. For a year I have used my linked checking account for all payroll and taxes. Last week a phantom checking account was created and a tax payment issued to it. I have not changed any settings, it also changed my payroll settings to this phantom account. I am losing faith in the system.

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    DebSheenD
    July 26, 2022

    This isn't the kind of service we want you to experience, DavidMackenize.

     

    I'm here to share some information on how you can view if there's someone who created an account.


    It's possible that it was created as an offsetting account after a tax adjustment was applied.

    You can view the audit log to verify activities record before an auto-generated account in QuickBooks Online (QBO).

     

    1. Open the transaction you'd like to investigate.
    2. Choose More.
    3. Tap Audit History.
    4. Hit Show All.


    You can also check payroll settings to verify that it has accurate data.

     

    1. In your QBO account, navigate to the Gear icon and hit Payroll Settings.
    2. Next, choose the account that is generated.
    3. Check if the info is correct and update it if necessary.
    4. Once done, tap Save

     

    If there's no tax adjustment made, I recommend reaching out to our support team. They have tools to review your concerns.

     

    You may also check this page for other troubleshooting steps for printing paychecks, pay stubs, and forms in QBO: Troubleshoot printing paychecks, pay stubs, and forms.

     

    Should you have any follow-up questions about the auto-generating account in QBO. I'm always around to help. Stay safe and have a good one!

    R
    ryeclan
    October 16, 2022

    Yes I have experienced this and have been so very frustrated to try and fix this and all the transactions that are going being synced into both accounts.  Quickbooks support is no help.  No one can seem to figure out what happened.  How did you get this escalated to a higher department?   

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    MirriamM
    October 16, 2022

    Hi there, @ryeclan. I want to make sure you get the help you need.

     

    To ensure we're on the same page, can you provide more details about the specific issue you encountered? Any extra information is appreciated.

      

    We are looking forward to hearing from you. Have a great day!

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