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May 25, 2021
Question

Has anyone had a hard time opening the employee tab under payroll? Trying to edit an employee's info and when I click employee it won't do anything.

  • May 25, 2021
  • 1 reply
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1 reply

May 25, 2021

Hey there, dabbott. 

  

Thanks for reaching out to the Community. I'm here to help you properly update the employee information in QuickBooks Online.  

 

Let's verify if this is a browser's cache issue that doesn't allow you to update your employee data. Here are the keyboard shortcuts to open an incognito window:  

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P 

 

Once you open an incognito window, sign in to your account and try saving the employee information. If you're able to save the info there, I recommend clearing the cache from your preferred browser.  

 

For further information about editing employee info, you can refer to this article: Add or edit an employee in Online Payroll.  

 

Let me know if you have any other issues or concerns in the comment section. I'll be more than willing to help. Take care!