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December 16, 2021
Question

Has anyone had the problem of receiving all their payment emails? I've spoke to QuickBooks several times regarding this issue and it's still not resolved.

  • December 16, 2021
  • 1 reply
  • 0 views
I've went through all the suggested steps to fix the issue and nothing works. I even contacted our IT specialist and he said it has nothing to do with our end.

1 reply

December 16, 2021

Hello there, NicoleC44.

 

I'd like to verify what issue you're currently experiencing when receiving payment emails. 

 

If you're referring to not being able to receive payment notification emails, we can verify your setup to see if it's one of the causes you're unable to receive one. Payment notification email delivery addresses are set in Account And Settings. If only a Company email exists, then Payment notification Emails go to that address. Here's how to view it: 

 

  1. Click the Gear icon and select Account and settings.
  2. Select the Company menu.
  3. Click the Contact info section and check the email is entered. 
  4. If you need to update, ensure you select Save and then Done.

You'll also want to check your Junk or Spam folders if emails are posted there. 

 

If the same things, I suggest reaching out to our Payment Support Team again so we can get updates regarding your case. 

 

Tag my name if you need some assistance. I'll be happy to help you. Take care!