Has anyone had trouble with accrued vacation time being added to employee balance twice? Once on anniversary date and again the following week?

Hey there, debbie148. Let me help you sort this out.

At times, the collected cache files on your browser may lead to unexpected behavior like the one that you've experienced upon utilizing the program. As an initial step, you can press the F5 key on your keyboard to refresh the page.

If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to the employee's accrued time and check the details from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

I’ve added this article in case you need additional information about setting up vacation time in QuickBooks Online: Set up and track time off in payroll. On the same link, you'll find write-ups about time off policies as well as add team members to track time off using QuickBooks Time.

Keep in touch if you need anything else. I'll be right here to provide additional assistance. Have a nice day!