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Broadwater
July 20, 2024
Question

Has anyone spoken to a real person on a Saturday?

  • July 20, 2024
  • 1 reply
  • 0 views
My account was cancelled, on July 10th after they took payment for my subscription for July 3 - August 3.  All the auto generated help is not answering my question.  There is a message on the website that states support is available Saturday from 6am to 3pm but when I call the number it tells me the offices are closed and it is currently 11:28am 

1 reply

C
Carneil_C
July 20, 2024

I recognize the urgency of contacting our Customer Representatives to fix the issue with your QuickBooks Online (QBO) account, @Broadwater.

 

I'll point you in the right direction for support to help you sort out this issue with your account.

 

This isn't the experience we want you to have. Our support hours for QBO Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT. For QBO Advanced, any time, any day.

 

I know you've already tried contacting them, but I suggest reaching out to them again during our available hours. They have the tools to look into your account further.

 

I'll be adding this link for your reference: QuickBooks Online Support.

 

Also, you can check out this article to learn more about managing your subscription information: Manage billing, payment, and subscription info in QuickBooks Online.

 

Let me know how else I can help you manage your accounts and subscriptions in QBO by adding a comment below. I'm here to lend a helping hand. Keep safe.

B
BroadwaterAuthor
July 22, 2024

No I did not get any answer, the phone number provided does NOT have anyone there on a Saturday (during the times you outlined as open).  My account is current - I was billed on July 4 for my monthly subscription July 3-August 3.  Quickbooks canceled my subscription on July 10 - this is unacceptable and I have not been able to get this resolved.  

 

The suggested solution you provided is that I resubscribe.  Why would I pay AGAIN for a service that I already paid for - I want my account reinstated, and an answer as to what happened.  I am extremely trusted that the canned answers provided are not addressing the question I am asking. 

JoesemM
JoesemM
July 22, 2024

I understand your frustration with the unexpected cancellation of your QuickBooks Online subscription, Broadwater.

 

I'll be happy to check this for you, but I can't do so here on the Community page for security reasons. I encourage you to reach out to our Support Team so they can securely review your account and explain why it has been canceled.

 

Though you've been trying to reach them since last Saturday, please note that they have limited open hours during those times. For now, you can contact them again or call the number provided in this article: QuickBooks Online Support.

 

I'll also include these resources to assist you in managing your QuickBooks Online subscription. This includes updating the card on file, changing your subscription, or viewing your billing history:

 

 

If you have any other QuickBooks-related questions, please feel free to get back to this thread. I want to make sure you get the support you need to get back to your business. Take care!

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