Skip to main content
June 1, 2024
Question

Have you ever had a payroll direct deposit not show up when you get ready to reconcile your account?

  • June 1, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

June 1, 2024

I've got you covered! I have steps that you can follow to help locate this missing payroll Direct Deposit (DD) and successfully reconcile your account.

 

First, you can generate an Account QuickReport. This report will help you to locate your employee's missing DD. Here's how:

 

  1. Go to the Gear icon and then choose Chart of Accounts.
  2. Locate the specific bank you used in paying your employees.
  3. From the Action column drop-down menu, select Run Report.
  4. Click the Customize button.
  5. Choose the specific date of the missing checks from the Report period drop-down list.
  6. In the Rows/Column section, put a checkmark on the following:
    • Distribution Account --> All
    • Transaction Type  ---> Paycheck
  7. Click Run Report. 

 

If you're unable to find the transaction, I recommend running the QuickBooks Audit Log. It will help us determine if the paycheck is still listed or if any changes were made to the account. I'll show you how:

 

  1. Go to Settings and select Audit log.
  2. Choose Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. Click Apply.

 

I'm adding this article to guide you in reconciling your account: Reconciliation Workflow.

 

With these steps, you will be able to locate the missing payroll direct deposit and reconcile your account successfully. If you have any further questions or need assistance, feel free to reach out. I am here to support you every step of the way!