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Vtori67
January 15, 2024
Question

Having a workforce issue when moving from desktop to online version with payroll i am unable to find an answer, an tried some suggestions, where is past paystubs?

  • January 15, 2024
  • 2 replies
  • 0 views
paystubs and not the history of paystubs they already tried clicking icon to see if 2 company names, we already checked that email/login was same.

2 replies

AldritchM
AldritchM
January 15, 2024

Hi there, @Vtori67.

 

Importing the payroll details from QuickBooks Desktop into QuickBooks Online is currently unavailable. That's why you're unable to find the past pay stub.

 

I'd like to let you know that paychecks are moved to regular checks to keep your financial reports accurate. To know which data you can transfer from QBDT to QBO, please refer to this article: Learn how features and data move from QuickBooks Online to QuickBooks Desktop.

 

I'd recommend checking the Payroll Summary report to get a complete view of your total payroll wages, taxes, deductions, contributions, and payroll history.

 

Here's how:

 

  1. Click the Reports menu on the left panel.
  2. Scroll down to the Payroll section and select Payroll Summary by Employee.
  3. Set a date range and click select Apply.
  4. Click Customize to include the wage details.
  5. Choose Run report.

 

Lastly, if you need further guidelines in effectively managing your business using QBO, you can open this article: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

If there's anything else you need about managing your payroll, just click the reply button. I'm always around to help

V
Vtori67Author
January 15, 2024

The problem is when i had desktop payroll my employees had workforce, and years of paystub they could access in that portal now that i switched to online, they can no longer find their old paystubs, they used the same login credentials but the paystubs are gone.... why????

I
IrizA
January 15, 2024

I understand the importance of seeing the old paystubs in your QuickBooks Workforce, Vtori67.

 

The possible reason why your employees were unable to see their old paystubs is that you switched or moved from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). 

 

For them to have access, you'll need to invite your employees to QuickBooks Workforce from your new payroll service. Please know that if your employee has access to your QBO account, ensure using a different email for Workforce than the one they use to sign in to QBO. Rest assured that you can invite multiple employees at once to view their pay stubs. 

 

Follow these steps to invite existing employees: 

 

  1. Go to the Payroll menu located in the left navigation panel. 
  2. Select the Employees option. 
  3. Click the Invite to Workforce.
  4. Tick the boxes next to the names of your employees that you want to invite and make sure to put their email addresses. 
  5. Once done, press the Send Invitations. 

 

You may refer to this guide to learn more on how to add your employees, may it be an existing or a new one: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBooks Online Payroll

 

In addition, you can access this material to learn more about what to do next if you have missing pay stubs: Troubleshoot missing pay stubs in QuickBooks Workforce.

 

For further assistance or information, just enter your it in the comment section or post a question in the community. 

L
lstv
February 2, 2024

I have had it with Workforce!!!!!!!!!!! I am tired of telling employees to start a chat if they have workforce issues. There is no where to do this!!!!!!

I want a phone number for Workforce directly. I don't have time to deal with all the employees who can't log on even though they have credentials. The transfer from the desktop to online has made my life hell. I have 30 employees out of 40 who can't log in. I have had it with all my time wasted with Workforce.

Either do your job right or give me the access to make all the corrections for my client's employees.

Aggain I ask why can't you get a phone number for these Workforce people. Are you afraid of getting screamed at like I am because of your product.?

Put a helpline on the sign in page. You are driving people nuts with your covert operation.

I can call the President of the US faster than anyone can call Workforce. Step up to the plate Workforce.

A
AnneMariee
February 2, 2024

I understand where you're coming from, and I want to make sure that your concern is addressed in the best possible way, lstv.

 

After hearing your sentiments, I would recommend that you contact our QuickBooks Workforce Customer Care Team for the most reliable support. Our team members are highly skilled and will assist you in a safe and secure environment. They'll be able to provide immediate assistance and help with your concerns about your employees being unable to log in.

 

To assist you further, here's a step-by-step guide to help you get in touch with the QuickBooks Workforce Customer Care Team:

 

  1. Open your Workforce account on your web browser.
  2. Go to the Help section.
  3. Click on Contact Us.
  4. Select Chat with us.
  5. Enter your email address, name, and question.
  6. Hit Start Chat.

 

If you're having trouble logging in to your account, you can refer to this article to learn about the steps you need to take to reach our support team: Contact Support. You'll also find our support hours in that article.

 

For future use, please feel free to browse through our help page for resources on using QuickBooks

 

Please know that we want to provide you with the best possible support and we're always here to help. If you need any further assistance with QuickBooks, please don't hesitate to reach out. We're available 24/7 and are dedicated to ensuring your satisfaction.

L
lstv
February 7, 2024

Thank you for your response but that still doesn't help me.

Employees are NOT able to login at all to get to the chat.

They get messages like - Looks like you don't have workforce. No account linked to the email you entered.

Contact your employer to create one for you.

 

They all have valid email addresses of which I have sent invites 1-10 times already.

Contact your employer is ridiculous to tell them because I can't do anything but invite them.

 

Please don't send me links - I need a phone number to contact this department PLEASE !!!!!!

I can't waste any more time trying to set this up and listening to complaint after complaint. Thank you!

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