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SolarTorch
Oct 12, 2024 1:56 AM UTC
Question

Having trouble adding a new bank account

I tried to setup a business account for the payroll, but the bank closed my account during the waiting of the two small deposits verification. Now I cannot get through the verification process to add another bank. Asked the chat agent but so hard to make us on the same page.

 

Any idea what to do?

 

Had ended the subscription. Any other payroll service recommendation?

5 replies

MAnneJ
Oct 12, 2024 4:21 AM UTC

I appreciate the steps you've taken to complete the verification process, @SolarTorch. Let's work together to find a solution and set up your new bank account.

 

Since we can't bypass the verification process, I recommend selecting the Verify your account option and entering random debits. This way, incorrect digits will cause it to fail, prompting QuickBooks to update your bank account information with a new one.

 

If this doesn't resolve the issue, I recommend to reach out to our QuickBooks Payroll Support as they have the tool to help you remove the closed account and help you with setting up your new bank. 

 

Additionally, you might want to check this article and learn how to set up your new payroll: Get started with QuickBooks Online Payroll. 


I'd be glad to help in any way I can if you have further QuickBooks payroll-related concerns. Have a good one. 

SolarTorchAuthor
Oct 12, 2024 1:24 PM UTC

I get stuck at this step. The account ending in -0888 got closed by chase before I get the deposits. I cannot either add this account or add a new one.

 

So dumb.

Jelayca V
Oct 12, 2024 3:14 PM UTC

Please know that this isn't the experience we want you to have, @SolarTorch. Let me directly route you to the right support with your payroll setup in QuickBooks. 

To help you move past this hurdle, I recommend contacting our dedicated QuickBooks Payroll Support team. They can assist in removing the closed bank account (ending in -0888) in your payroll setup, allowing you to add a new bank account for payroll processing. 

To reach our live team, here's how: 
 

  1. Log in to your QBO account, then go to Help (?).
  2. Click on Search, then Contact Us.
  3. Please select Payroll as a topic.
  4. Choose to Have us call you to save your spot in line.

 

If you prefer, you can also ask them to handle the addition of the new account for you. This can provide you with greater convenience and ensure everything is set up correctly.

In addition, you can use the payroll reporting capabilities within QuickBooks. These reports enable you to manage payroll taxes and conveniently monitor employee expenditures.

We appreciate your understanding, and we're dedicated to helping you resolve this matter. If you have any further questions about connecting your bank, your payroll setup, or any other QuickBooks payroll-related concerns, please don’t hesitate to reach out. We're always here to assist you.

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