Skip to main content
kilgorepaula-hot
June 29, 2024
Question

Hello,Are there any churches having problems with QuickBooks online payroll? Taxes not calculating correctly.

  • June 29, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

Bryan_M
Bryan_M
June 29, 2024

A pleasant day to you, Paula.

 

There are reasons why taxes in QuickBooks Online (QBO) payroll are incorrectly calculated. Let me share this with you and provide the resolution for it.

 

QBO Payroll calculates taxes based on what information you entered. The incorrect calculations are caused by inaccurate employee tax and payroll item setup or the wage limit has been reached.

 

To fix this, you need to review the setup of your payroll wages, deductions, or contributions. Then, update them to the correct one.

 

However, if your deductions were set up incorrectly, I recommend contacting the QBO Payroll Care Team to override the past incorrect taxes. 

 

Here's how:

 

  1. Go to the Help icon.
  2. Pick the Search icon, then Contact Us.
  3. Select the Ask about something else.
  4. Enter a brief description of your concern and Continue.
  5. Choose either Chat or Callback.

 

Please know that QBO Payroll Core Support is available Monday to Friday, 6 AM to 6 PM PT. The QBO Payroll Premium and Elite are available at any time and day of the week.

 

If you want to update your payroll schedules, check out this article: Set up and manage payroll schedules.

 

For additional questions about managing your payroll setup and tax calculations, leave a reply below. We'll be willing to lend a hand. Keep safe, and have a good one.

Jhawk1
July 9, 2024

I am having the same issue.

When I run a payroll summary report, I get a different amount of tax due than what quickbooks is calculating as the amount due. There were NO issues with this in desktop (which I used for 20 years, Basic Payroll) and everything is set up exactly the same for the clergy employees and non-clergy.

Why is this happening? 

The suggestions posted are not helping as it seems no one at Intuit understands church bookkeeping.

Bryan_M
Bryan_M
July 9, 2024

I appreciate you for joining this thread, @Jhawk1.

Having incorrect employee tax calculations has been challenging for you. Allow me to direct you to the best help in fixing this.

 

Since the issue persists even though you set up your employee's tax info correctly, I recommend contacting the QuickBooks Online (QBO) Payroll Team to further isolate this issue.

 

Also, they can review your account and look for the root cause of it, then find a fix.

 

Once this is fixed, you can read this article if you want to save the customization of your payroll summary report: Memorize reports in QuickBooks Online.

 

Click the Reply button below for additional questions about managing your employee's taxes. We'll be willing to lend a hand. Have a good day.

Terms & ConditionsAccessibility statement