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vintageflip-comc
December 1, 2022
Question

Hi, I'm in the Taxes/Income Tax tab and my mileage shows $0.00. But it show up in the mileage section correctly one tab below. How do I fix that? Thanks, Jim

  • December 1, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

AlcaeusF
AlcaeusF
December 1, 2022

Hi @vintageflip-comc,

 

We want to help you with your questions about mileage tracking. However, we need more information about it to provide the correct resolution and to get this sorted out promptly.

 

Can you provide more details about the issue you're referring to under the Taxes tab? If you could provide screenshots and additional information, add it by clicking the Reply button below.

 

In the meantime, you can check the following article, which contains video references to get familiar with QuickBooks Online: QuickBooks Online Tutorials.

 

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.

V
vintageflip-comcAuthor
December 1, 2022

Hello, rather than spend time with screenshots can you call me, and I'll let you connect so we are viewing the problem together? If you're from QB's Admin, then you have my contact information already. Thanks, Jim

DivinaMercy_N
DivinaMercy_N
December 2, 2022

Hello there, @vintageflip-comc. I want to ensure you'll be able to resolve your mileage concern as soon as possible. 

 

The only option to contact our live support team is through the Help menu within your QuickBooks Online (QBO) program or via a web browser using the Contact Us link. Please know that Community is a public forum and we have another type of support that use specific tools to securely pull up your account. Once connected, you can request a screen-sharing session so they can further review your account's set up. Here's how:

 

  1. Open your QBO account and click the Help icon.
  2. Next, go to the Search tab and select Contact us.
  3. Enter a brief description of your concern in the box and click Continue.
  4. Then, choose the Call option to get in touch with our phone representative.

 

You can also visit our support hours page to ensure you'll get assisted immediately.

 

For reference in managing mileage data in QBO, feel free to visit this article: Set up mileage tracking and vehicles in QuickBooks Online. 

 

Additionally, I've attached this helpful resource that you can access at any time to look for more guides in navigating your QBO account: Learn about QuickBooks Online with how-to videos. 

 

Please post again here for additional details about your mileage concern. I'm just around the corner and will be waiting for your response. Have a good one and take care. 

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