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D
DaveTheUnwieldy
May 10, 2024
Question

Historical payroll access in QB Enterprise

  • May 10, 2024
  • 2 replies
  • 0 views

I have a customer who moved to QBO online in January 2024. They are also still subscribed to QB Enterprise and using the 2021 Desktop version *solely* for historical data access -- they do not update their old company file in any way; all new data goes into QBO.  

 

They also used QB Payroll Enhanced until January 2024.  They moved to 

 

** All of the above changes were mandated by their corporate parent.  Moving to any other platform, Intuit or otherwise, is not an option. **

 

The Enterprise subscription expires in 2 weeks.  I understand they still need to maintain their QB Enterprise  subscription for accessing the company file.  My question is:

 

Do they need to also maintain the Enhanced Payroll subscription (Gold) to access historical payroll information?  Or can they just subscribe to Silver and still have access to the payroll data?  

 

2 replies

D
DaveTheUnwieldyAuthor
May 10, 2024

Hit Send too soon ... "they moved to another payroll provider in January 2024 also."

S
SIAB
May 11, 2024

@DaveTheUnwieldy 

They have 2 options:

1. Purchase a 3rd party service to downgrade their file from Enterprise to Pro. Then purchase QB Desktop 2024 Pro Plus for single user to access their historical data.

 

2. Purchase QB Desktop 2024 Enterprise Gold for single user via a partner to get a 20% off perpetual discount on renewals.

J
JanbonN
May 10, 2024

Hello there, Dave.

 

If they only want to access their historical payroll information, they can subscribe to our Silver plan. Regardless of the plan they choose, they can access their records.

 

Additionally, you can run payroll reports to get useful info about your business and employees.

 

If you have any further questions about our payroll subscription plans or need assistance with anything else, please don't hesitate to let us know. We're always here to help.

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