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donald-johnston1
August 22, 2021
Question

How can a duplicate cash salary amount be removed from an employee's paycheck?

  • August 22, 2021
  • 1 reply
  • 0 views
Background: The employee is our pastor who receives a multi-faceted compensation which includes cash salary (taxable), SSI offset (taxable) and housing allowance (non-taxable). Custom pay fields are set up for him for these three categories. He's salaried and gets paid semimonthly. His cash salary each pay period is either $777.33 or $777.34 depending upon rounding. When I am processing the payroll, this amount will appear under both the default QB Salary field and his custom Pastor Cash Salary field. I instruct QB to zero out the amount in the default field. I never have used the default field, and the YTD was zero through July 2021. However, in the first August 2021 payroll with pay date August 16, 2021, the current cash salary appeared under default Salary as $777.33 and as $777.34 under the custom Pastor Cash Salary. Since the payroll had not been processed yet, I proceeded to delete his paycheck and create a new one with the correct amount of $777.34 under Pastor's Cash Salary only. Unfortunately, the new paycheck also showed payroll detail of $777.33 YTD under the default Salary category while there was $0.00 current activity. I deleted the and re-created the paycheck several times, but to no avail. The Salary YTD $777.33 still appears. Meanwhile, the correct current and YTD detail for Pastor's Cash Salary are correct. So, YTD Cash Salary is overstated by $777.33. Tech support at first assured me that they could correct the problem. But they put me through a waiting period of several days while they sent the situation to the proper authority level. The higher ups told the representatives that QuickBooks won't allow them to remove the $777.33. They assured me that his W-2 earnings will not be overstated since he never received the additional $777.33. In my opinion, I believe his W-2 will be overstated, because his line 1 earnings are based upon the accumulated YTD salary data in the system. Also, I have had a QB technician do a Void YTD Adjustment to clear another duplicate salary field for another employee.

1 reply

G
Giovann_G
August 22, 2021

Hi there, donald-johnston1.

 

I can share some details about running payroll in QuickBooks Online.

 

Currently, the option to remove the default salary field isn't available. As an alternative, you can select Skip salary this time only when running payroll. This way, the default amount will change to zero. I'll show you how.

 

  1. Go to the Payroll menu, then select Employee.
  2. Click the Run payroll.
  3. In the Salary column, hit the amount link and choose the option Skip salary this time only.
  4. Once done, select Apply.
  5. Click Preview payroll to review the details, then Submit payroll.

 

For the paycheck that has been created, you can void or delete it. Then, rerun payroll using the steps provided above. If you're unable to void or delete a paycheck, I'd suggest reaching out to our Payroll Team. They have the tool to pull up your account and further assist you in deleting the paycheck.

 

I've got this helpful material to guide you in case you'll want to add or change Pay Type: Add or Change Pay Types in Online Payroll.

 

Let me know if you have further questions about running payroll. I'm always here to help you out.

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