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vmsmgr
December 16, 2023
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How can I access the old desktop view with Quickbooks online

  • December 16, 2023
  • 1 reply
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Original commenter did not share additional details
    Best answer by Clark_B

    Hello there, @vmsmgr.

     

    Currently, we have an ongoing investigation (INV-96836) about being unable to access the QuickBooks Online account on the QuickBooks Online Desktop app. Rest assured that our engineers are doing their best to fix it as soon as possible.

     

     I understand the importance of accessing your Desktop view with QuickBooks Online (QBO). For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

     

    Here's how:

     

    1. Go to Help.
    2. Select the Search tab, then choose Contact Us.
    3. Type in your issue or concern in the field.
    4. Hit Continue.
    5. Click the Chat or Callback option.

     

    You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

     

    For more detailed steps, please refer to this article: QuickBooks Online Support.

     

    For future reference, check out this article to guide you on how to change settings and turn on features: Edit company settings.

     

    Your patience on the matter is well appreciated. If you have further concerns, drop a comment below. I'll be here to assist you.

    1 reply

    R
    RoseJillB
    December 16, 2023

    It’s nice having you in the Community, @vmsmgr. I can share the steps with you in switching views in QuickBooks Online (QBO).

     

    By providing you with these steps, I assure you that your accounts or data won't be affected when switching between them at any time.

     

    If you're referring to these views, here's how you can switch between those two:

     

    1. Click the Gear icon.
    2. Select Switch to Business view or Switch to Accountant view at the lower-right corner.

     

    If you need more time navigating QuickBooks, I suggest you take a test drive. This is for you to dive in and experiment with features and options you might not feel comfortable trying in your own QuickBooks Online account.

     

    On the other hand, if you’re referring to the QuickBooks Online Desktop app view. We can rectify that by performing troubleshooting steps. Beforehand, please make sure to have the updated version of the application and proceed to refresh your QuickBooks app to clear the cache and resolve any unusual performance while using it.

     

    Here's how:

     

    1. Navigate to the Help menu. 
    2. Select Reset App Data. 
    3. Once done, close and re-open your QuickBooks App for Windows.

     

    Additionally, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change. I’ll also add a file you can go over in familiarizing keyboard shortcuts for QuickBooks Online Desktop app users:

     

     

    Keep me updated on how these steps turn out and let me know if you have any other concerns by dropping a comment below. Have a great day!

    V
    vmsmgrAuthor
    December 16, 2023

    Thanks for the reply.  I had no problems yesterday, but today (12/16) I have to login everytime when I bring up the Quickbooks online App on my laptop. Then once I log in I get a message that "We didn't find any companies with this account" Then the app brings up another menu and I have to select "Manage your subscriptions".

    Once I click on that I have to highlight my online subscription to bring up another window with my company info.

    Yesterday it wasn't this complicated but today everything has changed. So as far as I'm concerned we're going backwards with Quickbooks online. I tried re-installing the app to no avail. Any help would be greatly appreciated

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