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Hedgehog2
May 24, 2022
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How can I connect an existing payroll core account to my new QuickBooks Online account?

  • May 24, 2022
  • 1 reply
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When I click "get started" button it takes me to a subscription option.  I already have the subscription, I just can't get it to show up on the payroll tab in QuickBooks Online.
Best answer by MaryLandT

Hello there, Hedgehog2.

 

Your existing Payroll Core account is a standalone subscription and you're unable to link it to your QuickBooks Online (QBO). If you want to run payroll within QBO. you can cancel the Payroll Core account. 

 

Here's how to cancel the Payroll Core account.

 

  1. Go to Settings ⚙ and select Account and Settings.
  2. Select Billing & Subscription from the Payroll section, click Cancel.
  3. Fill out the online cancelation form to complete your cancelation.
  4. Once done, log into your QBO account and activate the payroll service.

 

To bring in existing payroll transactions, you can manually enter their past pay information. This is to make sure that everything is accurate for year-to-date (YTD) totals on your employees’ pay stubs.

 

I'm adding this article as a guide: Set up a prior payroll for QuickBooks Online Payroll. It has a quick video tutorial and additional answers to frequently asked questions about the process.

 

Get back to me by commenting below if you have additional questions about linking your Payroll Core account to QBO. I'm always around to help you.

1 reply

MaryLandT
MaryLandTAnswer
May 24, 2022

Hello there, Hedgehog2.

 

Your existing Payroll Core account is a standalone subscription and you're unable to link it to your QuickBooks Online (QBO). If you want to run payroll within QBO. you can cancel the Payroll Core account. 

 

Here's how to cancel the Payroll Core account.

 

  1. Go to Settings ⚙ and select Account and Settings.
  2. Select Billing & Subscription from the Payroll section, click Cancel.
  3. Fill out the online cancelation form to complete your cancelation.
  4. Once done, log into your QBO account and activate the payroll service.

 

To bring in existing payroll transactions, you can manually enter their past pay information. This is to make sure that everything is accurate for year-to-date (YTD) totals on your employees’ pay stubs.

 

I'm adding this article as a guide: Set up a prior payroll for QuickBooks Online Payroll. It has a quick video tutorial and additional answers to frequently asked questions about the process.

 

Get back to me by commenting below if you have additional questions about linking your Payroll Core account to QBO. I'm always around to help you.

H
Hedgehog2Author
May 25, 2022

Thanks for your reply.  I'm now running into this problem when I try to add a new employee:  "Cannot find employee for ID 0". I've entered all the payroll numbers and when I hit continue, I get this notification and it doesn't give me any way to remedy it.  I've had to enter this several times and each time I have to lose my data.

MariaSoledadG
MariaSoledadG
May 25, 2022

Let's make sure to fix the error that you are getting when running payroll, Hedgehog2.

 

In general, you'll only get the "Cannot find employee for ID 0" message when the number of active employees reaches beyond the limit. The hard cutoff should only be 150 employees. However, if you have lesser and yet you're still experiencing the issue, you can refresh QuickBooks by clicking the F5 button. This refreshes the currently active window and lets you work on a clean slate. Making it free from errors. 

 

Once done, ensure to review and enter all your employees' information. Sometimes leaving information fields blank lets you encounter errors and issues along the way when working with your payroll. You may want to make some changes to your employee profile by editing them. I've added this article for your guide: Edit or Change Employee Info in Payroll. 

 

In addition, QuickBooks provides several payroll reports that you can use to view useful information for your business and employees. Go through each list for more information: Run Payroll Reports.

 

This should let you put back on the right track. Keep me posted if you have any other concerns with payroll. Remember, I'll always be right here to make sure everything is taken care of. Stay safe always!

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